ROSELIE ODOM
Cordova,Tennessee
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Director of Patient Services/Patient Advocate
Integrity Werks LLC
Cordova, Tennessee
02.2021 - 05.2023
- Oversaw scheduling of appointments for patients as well as follow-up visits.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained accurate records of all transactions relating to billing or payments for patient services.
- Participated in industry events or conferences related to healthcare delivery or customer service.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Developed and implemented policies, procedures, and standards for patient services to ensure quality care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Explained policies, procedures and services to patients.
- Monitored performance of patient services staff to ensure compliance with established protocols.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Created reports summarizing activities within the department such as admissions, discharges, referrals.
- Provided guidance and support to staff in resolving customer service issues or complaints.
- Managed the daily operations of the patient services department including budgeting and staffing.
- Conducted regular meetings with management team to review progress on goals and objectives related to patient services.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Served as liaison between hospital administration and external organizations such as insurance companies.
- Recruited, hired and trained new medical and facility staff.
- Communicated with patients with compassion while keeping medical information private.
- Coached staff members on best practices when dealing with difficult situations involving patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained records management system to process personnel information and produce reports.
Education
Some College (No Degree) - Psychology
University of Phoenix
Tempe, AZSkills
- Insurance Verification
- Discharge Planning
- Interdepartmental Collaboration
- HIPAA Compliance
- Financial Reporting Coordination
- Budget Development
- Operational Records Maintenance
- Decision-Making
- Employee Work Scheduling
- Process Implementation
- Health Information Systems
- Patient Care Assessment
- Patient Education
- Project Oversight
- Stakeholder Coordination
- Personnel Recruitment
- Emergency Readiness
- Resource Monitoring
- Hospital Coordination
Timeline
Director of Patient Services/Patient Advocate
Integrity Werks LLC
02.2021 - 05.2023
Some College (No Degree) - Psychology
University of Phoenix