Lori Cotter
Hershey,PA
Summary
I leverage a comprehensive understanding of Tröegs Independent Brewing's award-winning tour program and VIP visits to serve as a high-level brand ambassador by continuing to act as a consistent and dependable face for Tröegs. As a hands-on leader, I will continue to ensure seamless daily operations by modeling elite guest experience standards, optimizing staff scheduling and development, and maintaining SOPs across all areas.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Brewery Tour Guide
Tröegs Independent Brewing
Hershey, PA
08.2022 - Current
- Conduct engaging brewery tours, providing guests with in-depth insights into brewery operations.
- Storytelling: Utilize interactive storytelling techniques to captivate guests, enhance their tour experience and brewery visit.
- Promote Tröegs brand through enthusiastic guided tastings and private events, enhancing guest appreciation of products.
- Prepare and conduct special event tours and guided tastings throughout the year.
- Conducted over 600+ tours over the last three years.
- Manage groups of 1 to 18 guests, ensuring smooth and enjoyable tour experiences for all participants.
- Consistently receive five-star positive feedback and high ratings from tour guests for knowledgeable, engaging and informative tours.
- Team Collaboration: Work together with tour team and other departments to create a positive brewery experience.
- Assisted Packaging Department on multiple occasions bottling on the Cork and Cage system.
Greeter
Tröegs Independent Brewing
Hershey, PA
07.2020 - 06.2024
- First Point of Contact: Provided guest entering Tasting Room with a warm and friendly welcome.
- Information Provider: Answered guest questions regarding the Tasting Room’s food and beverage menu, seating arrangements, and brewery tour options.
- Customer Service: Addressed guest concerns and inquiries promptly and professionally, ensuring high levels of customer satisfaction.
- Team Collaboration: Worked closely with the Tasting Room staff to ensure seamless service and a positive guest experience
4th & 5th Grade Learning Support Paraprofessional
Derry Township School District
Hershey, PA
08.2022 - Current
- Collaborate with special education teachers to provide consistent support and tailored academic instruction for students.
- Teach skills that fostered student academic independence while implementing necessary accommodations.
- Facilitate communication between students and teachers to enhance understanding of student progress and needs.
Behavior Guidance Specialist
Capital Area Head Start
Harrisburg, PA
09.2019 - 08.2022
- Supported families, children, and teaching staff in social emotional development, Individualized Education Program, and behavioral health services, enhancing collaborative approaches.
- Recommended strategies to teaching staff for effective behavior interventions, fostering improved student engagement.
- Organized planning meetings with parents and teaching staff to address behavioral health concerns, promoting a unified support framework.
Intensive Treatment Program Service Coordinator
Merakey Behavioral Health
Harrisburg, PA
05.2018 - 08.2019
- Coordinated case management services for families in Intensive Treatment Program, ensuring access to necessary resources.
- Collaborated daily with program's Clinical Coordinator to streamline service delivery and support families effectively.
- Recommended and referred services to local agencies, enhancing support network for families in need.
Teacher
Derry Preschool
Hershey, PA
09.2010 - 05.2018
- Developed and delivered weekly preschool curriculum, enhancing educational engagement for diverse learners.
- Collaborated with Capital Area Intermediate Unit to implement targeted programs supporting children with disabilities, improving accessibility and inclusion.
- Established and enforced policies and protocols that safeguarded student well-being, fostering a positive learning environment.
Education
B.A. - Psychology and Criminal Justice
Salem University
Salem, West VirginiaSkills
- Customer engagement
- Event management
- Tour planning
- Guest experience
- Effective storytelling
- Presentation skills
- Brand promotion
- Relationship building
- Team leadership
- Marketing
Certification
Responsible Alcohol Management Program (RAMP) Certified
Timeline
Brewery Tour Guide
Tröegs Independent Brewing
08.2022 - Current
4th & 5th Grade Learning Support Paraprofessional
Derry Township School District
08.2022 - Current
Greeter
Tröegs Independent Brewing
07.2020 - 06.2024
Behavior Guidance Specialist
Capital Area Head Start
09.2019 - 08.2022
Intensive Treatment Program Service Coordinator
Merakey Behavioral Health
05.2018 - 08.2019
Teacher
Derry Preschool
09.2010 - 05.2018
B.A. - Psychology and Criminal Justice
Salem University