Hi, I’m
Lori Cressman
Smyrna,GA
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
years of professional experience
1
Certification
Work History
Advanced Cosmetic & Family Dentistry
Operations Manager
01.2010 - 11.2019
Job overview
- Managed a team of 4 dental assistants running operations that incrementally grew over 25% each year to exceed a $2.5MM run rate over 12 months
- Increased average order value by over 124% over term of employment
- Reduced cost of dental supplies by 20% over first year of employment
- Team player, organized, systematic, and good follow-through with the ability to multitask.
Ceviche Taqueria & Margarita Bar
Manager/Waitress Supervisor
08.2007 - 09.2012
Job overview
- Consistently the top revenue-producing waitress in up-selling customers
- Gained experience in a fast-paced environment, while responsible for creating and maintaining a positive and enjoyable atmosphere.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deerfield Dentistry & Burstein Orthodontic
Marketing, Financial Coordinator & Dental Assistant
01.2004 - 01.2010
Job overview
- Experience in building a marketing territory with a strong command of building referral relationships and generating new opportunities
- 2009: Achieved 132% of quota
- 2008: Achieved 127% of quota
- 2007: Achieved 113% of quota
- Managed regulatory guidelines for dental insurance claims processing and reimbursement
- Ran revenue cycle accounts receivable and patient accounts.
Education
Certified Expanded Duty Dental Assistant (EDDA)
Cardiopulmonary Resuscitation Certification (CPR)
Kutztown University of Pennsylvania
Business Administration, Marketing Major
01.2002
Skills
- Project Management
- Social Media Marketing
- Planning and Implementation
- Contract Negotiation
- Customer Relationship Management
- Business Management
- Sales Presentations
- Financial Planning
- Strategic Partnerships
- Staff Management
- Revenue Generation
- Procedure Development
- Project Leadership
Certification
- Certified Expanded Duty Dental Assistant (EDDA)
- Certified Cardiopulmonary Resuscitation Certification (CPR)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Advanced Cosmetic & Family Dentistry
01.2010 - 11.2019
Manager/Waitress Supervisor
Ceviche Taqueria & Margarita Bar
08.2007 - 09.2012
Marketing, Financial Coordinator & Dental Assistant
Deerfield Dentistry & Burstein Orthodontic
01.2004 - 01.2010
Certified Expanded Duty Dental Assistant (EDDA)
Cardiopulmonary Resuscitation Certification (CPR)
Kutztown University of Pennsylvania
Business Administration, Marketing Major
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