Lori Crotwell
Pampa,TX
Summary
Operations Supervisor with a proven track record at Jacobs Engineering, excelling in performance monitoring and team training. Enhanced productivity through effective staff supervision and compliance management, fostering strong customer relations. Recognized for optimizing workflows and achieving timely project completions, ensuring operational excellence and employee development.
Diligent with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Jacobs Engineering
03.2015 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Field Supervisor
City of Pampa
06.2005 - 12.2014
- Monitored employee performance for compliance with regulations and policies.
- Supervised Meter Readers to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Turned water service on and off for customer
- installed and replaced water meters
Education
High School Diploma -
Pampa High School
Pampa, TX05-1986
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Customer relations
- Workflow optimization
- Production
- Management
- Compliance management
- Delegation
- Risk management
- Employee supervision
- Office management
Certification
Surface Water C
Waste Water D
Timeline
Operations Supervisor
Jacobs Engineering
03.2015 - Current
Field Supervisor
City of Pampa
06.2005 - 12.2014
High School Diploma -
Pampa High School
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