Lori Dantz
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Petco
Batavia, New York
11.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained staff in customer service best practices and product knowledge to enhance customer interactions.
- Oversaw inventory management to maintain adequate stock levels and streamline product ordering.
- Developed schedules for team members to optimize coverage during peak hours and meet customer demand.
Sales & Customer Experience Manager
Macy's
Victor, NY
06.2022 - 11.2025
- Improved customer satisfaction by implementing effective communication and problem-solving strategies.
- Trained and mentored staff on customer engagement best practices and policies.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Built relationships with external vendors to ensure superior support during peak times.
Store Manager
Bath & Body Works
Rochester, NY
09.2017 - 06.2022
- Led a team of associates in providing exceptional customer service.
- Managed daily store operations, optimizing product presentation to enhance customer engagement.
- Organized promotional displays, enhancing shopping experience and driving increased sales.
- Implemented inventory management practices, maintaining stock levels to support sales demands.
Store Manager
Express Clothing Store
Rochester, NY
09.2014 - 09.2017
- Led a team of associates in providing exceptional customer service.
- Managed daily store operations, enhancing product presentation to improve customer experience.
- Implemented inventory management practices to maintain stock levels.
- Recruited, trained, and supervised new employees, fostering a skilled and motivated team.
Store Manager
Bath & Body Works
Rochester, NY
02.1997 - 09.2014
- Led a team of associates in providing exceptional customer service.
- Managed daily store operations and optimized product presentation to enhance customer experience.
- Implemented inventory management practices to ensure consistent stock availability.
- Prepared weekly schedules to maintain appropriate floor coverage within budgetary constraints.
Education
Associate of Science - Hospitality Administration And Management
Keystone College
La Plume, PA 09.1989 - 05.1991
Skills
- Multi-unit operation management
- Inventory management
- Operational compliance
- Product merchandising
- Team leadership
- Staff training
- Customer service
Timeline
General Manager
Petco
11.2025 - Current
Sales & Customer Experience Manager
Macy's
06.2022 - 11.2025
Store Manager
Bath & Body Works
09.2017 - 06.2022
Store Manager
Express Clothing Store
09.2014 - 09.2017
Store Manager
Bath & Body Works
02.1997 - 09.2014
Associate of Science - Hospitality Administration And Management
Keystone College
09.1989 - 05.1991