Lori Dawson
South Boston,VA
Summary
Experienced and Beyond, Open-Minded Passionate and Dependable, Multifaceted Administrative Assistant. Solid work background with many years of medical office experience, emphasis on scheduling to multi-tasker, critical thinker, fast responder, committed. Work well in high pressure, and fast paced environments, detail to organization, assuring 100 percent to the end result. Coordinating all needs with patients or companies serving as a point of contact, from beginning to end, listening and caring. Current past and present positions have provided the ability to work in any office from management and leadership to team roles.
Overview
29
29
years of professional experience
Work History
AR Specialist II
SENTARA HEALTHCARE
South Boston, VA
06.2010 - Current
- Review and correct assigned claims, edits collection and denial rejections correspondence files and reports from assigned practice management system work queues
- Researched and resolved all variances of denials, charge correction and appropriately submit appeals, posting adjustments
- Oversee day-to-day operational activities relating to billing, data entry payment posting and insurance follow-through, Complete daily claim file reconciliation to support financial management operations
- General office duties, answering all incoming and outgoing calls on multiple lines, copy, fax, mail, taking payments, payment arrangements, refunds
Radiology Office Manager
Halifax Regional Hospital
South Boston, VA
01.1991 - 01.2008
- Worked with Director of Radiology maintaining radiology front office and file room to run smoothly and efficiently while developing new ideas and solutions to problems independently as needed
- Perform duties of supervision and direction assuring all clerical functions, computer operations, retrieval systems were up and running and in place each day
- Receive patients at point of arrival, obtaining all personal information, verifying insurances for complete patient charting
- Scheduling, correct ICD/CPT codes and complete H & P's, labs, and obtaining physician's orders, providing exam preps to offices/patients
- Maintained file room for all patients x-rays and reports to retrieve this information for other hospitals, physicians, patients, lawyers, insurance companies as needed
- Help with posting of open positions and decision of new office or file room hires
- Supervising 3-4 other employees, annual performance reviews administered
- Participation in learning and training and introducing new computer systems with complete department personnel
- General office and management skills, with medical terminology, including data entry, basic computer, internet, filing, printing, scanning, copying
Education
Certification Program - Applied Secretarial Sciences
Hardbarger Business College
Raleigh, NC05.1983
Transferred - Pre-Nursing
Southside Community College
Keysville, VA05.1982
General High School - Clerical/Business Electives
Bluestone Sr High School
Skipwith, VA05.1982
Skills
- Administrative/Office Manager/ Supervisory experience
- Customer service
- Communication skills, Organizational skills
- Insurance verification, Accounts Receivable
- Medical billing/coding, Medical terminology
- Computer skills
- Dispatching, Multi-line phone systems
- Research, Medical Records, HIPPA
Timeline
AR Specialist II
SENTARA HEALTHCARE
06.2010 - Current
Radiology Office Manager
Halifax Regional Hospital
01.1991 - 01.2008
Certification Program - Applied Secretarial Sciences
Hardbarger Business College
Transferred - Pre-Nursing
Southside Community College
General High School - Clerical/Business Electives
Bluestone Sr High School