Lori Dawson
South Boston,VA
Summary
I am a dedicated administrative assistant with extensive experience in medical office settings. I specialize in efficient scheduling and multitasking with proven ability to thrive in high-pressure environments, all while maintaining exceptional attention to detail and organization. I am skilled in coordinating patient and company needs, serving as a reliable point of contact throughout the entire process. My versatile background includes roles in management, leadership, and collaborative team environments, demonstrating adaptability and a strong work ethic.
Overview
36
36
years of professional experience
Work History
AR Specialist II
SENTARA HEALTHCARE
South Boston, VA
06.2010 - Current
- Review and correct assigned claims, edits collection and denial rejections correspondence files and reports from assigned practice management system work queues
- Researched and resolved all variances of denials, charge correction and appropriately submit appeals, posting adjustments
- Oversee day-to-day operational activities relating to billing, data entry payment posting and insurance follow-through, Complete daily claim file reconciliation to support financial management operations
- General office duties, answering all incoming and outgoing calls on multiple lines, copy, fax, mail, taking payments, payment arrangements, refunds
Radiology Office Manager
Halifax Regional Hospital
South Boston, VA
01.1991 - 01.2008
- Worked with Director of Radiology maintaining radiology front office and file room to run smoothly and efficiently while developing new ideas and solutions to problems independently as needed
- Perform duties of supervision and direction assuring all clerical functions, computer operations, retrieval systems were up and running and in place each day
- Receive patients at point of arrival, obtaining all personal information, verifying insurances for complete patient charting
- Scheduling, correct ICD/CPT codes and complete H & P's, labs, and obtaining physician's orders, providing exam preps to offices/patients
- Maintained file room for all patients x-rays and reports to retrieve this information for other hospitals, physicians, patients, lawyers, insurance companies as needed
- Help with posting of open positions and decision of new office or file room hires
- Supervising 3-4 other employees, annual performance reviews administered
- Participation in learning and training and introducing new computer systems with complete department personnel
- General office and management skills, with medical terminology, including data entry, basic computer, internet, filing, printing, scanning, copying
Education
Certification Program - Applied Secretarial Sciences
Hardbarger Business College
Raleigh, NC05-1983
Transferred - Pre-Nursing
Southside Community College
Keysville, VA05-1982
General High School - Clerical/Business Electives
Bluestone Sr High School
Skipwith, VA05-1982
Skills
- Administrative/Office Manager/ Supervisory experience
- Customer service
- Communication skills, Organizational skills
- Insurance verification, Accounts Receivable
- Medical billing/coding, Medical terminology
- Computer skills
- Dispatching, Multi-line phone systems
- Research, Medical Records, HIPPA
Timeline
AR Specialist II
SENTARA HEALTHCARE
06.2010 - Current
Radiology Office Manager
Halifax Regional Hospital
01.1991 - 01.2008
Transferred - Pre-Nursing
Southside Community College
General High School - Clerical/Business Electives
Bluestone Sr High School
Certification Program - Applied Secretarial Sciences
Hardbarger Business College