Lori Dickson
Walgreens
McKenzie,TN
1
Certification
21
years of professional experience
Senior Certified Pharmacy Technician with 15+ years in insurance and pharmacy support, known for medication dispensing, immunization administration, claims processing, and inventory control. Trusted for accuracy, patient service, and clean, compliant workflows.
Experienced pharmacy professional with a strong background in medication therapy management, pharmacy software, and controlled substance handling. Trained new technicians, resolved prior authorizations, and supported accurate claims processing. Focused on improving workflow, reducing errors, and supporting safe patient care.
Business-minded pharmacy technician with leadership experience in inventory management, ordering, and store operations. Skilled in coverage verification, drug inventory management, and patient communication. Known for maintaining organized shelves, preventing stockouts, and supporting immunization efforts that improve community health.
Work History
Senior Certified Pharmacy Technician
2 Years 6 Months- Processed prescription orders accurately, verifying patient information and dosage details
- Assisted pharmacists with prescription filling, labeling, and medication preparation
- Resolved insurance rejections and prior authorization issues using pharmacy systems
- Maintained inventory levels, rotated stock, and monitored expiration dates
- Trained newer technicians on workflow, compliance, and customer service procedures
- Coordinated controlled substance handling in accordance with regulatory requirements
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Contributed substantially toward increased vaccination rates within the community through active promotion of immunization programs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Shift Leader
1 Year 4 Months- Supervised front-end operations, assigned tasks, and maintained service standards across shifts.
- Trained team members on register procedures, customer service, and store policies.
- Monitored cash handling, deposits, and register accuracy during opening and closing routines.
- Coordinated inventory replenishment, stockroom organization, and merchandise recovery tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Owner
2 Years 10 Months- Directed daily store operations, ensuring smooth customer service, merchandising, and inventory control.
- Supervised staff schedules, training, and task completion to support consistent front-end and back-room performance.
- Implemented process improvements for stock rotation, pricing accuracy, and product presentation.
- Negotiated vendor relationships and maintained purchasing decisions aligned with store demand and budget goals.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Corporate Account Coordinator
2 Years 9 Months- Managed account communications, providing timely updates on product availability, delivery changes, and service issues.
- Escalated fulfillment exceptions, coordinating corrective actions to protect service levels and customer satisfaction.
- Coordinated customer orders, confirming requirements and resolving discrepancies across internal teams.
- Tracked order status and inventory movements, maintaining accurate records in ERP systems.
- Prepared account documentation, including shipment details, pricing updates, and order adjustments.
- Partnered with sales, operations, and logistics teams to align priorities and support smooth execution.
- Reviewed account data for inaccuracies, correcting billing, order, and shipping errors before release.
- Escalated issues to appropriate channels as necessary.
- Facilitated weekly status reports, project documentation and client billing.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Supported resolution of client issues, minimizing disruptions and maintaining trust.
- Organized and updated account databases, ensuring team members had access to current and accurate information.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Insurance Specialist
11 Years 9 Months- Processed policy changes, renewals, and cancellations while maintaining compliance with underwriting guidelines.
- Advised policyholders on coverage options, endorsements, and billing inquiries with clear, accurate explanations.
- Reviewed applications and supporting documents to resolve discrepancies and ensure complete, accurate records.
- Coordinated claims follow-up with adjusters, agents, and customers to move cases through resolution.
- Resolved customer concerns by researching account details and delivering timely, professional service.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialization.
- Researched and resolved routine and complex issues.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Maintained confidentiality of patient finances, records, and health statuses.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
- Developed and implemented promotional strategies to increase customer base.
Education
High School Diploma
Skills
Medication therapy management
Immunization administration
Medication dispensing
Claims processing
Coverage verification
Insurance coverage analysis
Pharmacy software proficiency
Pharmaceutical calculations
Drug inventory management
Record management
Data entry
Problem-solving skills
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Senior Certified Pharmacy Technician
Walgreens
04.2024 - CurrentRead More
Shift Leader
Walgreens
12.2022 - 04.2024Read More
Store Owner
Country Junction Store
02.2020 - 12.2022Read More
Corporate Account Coordinator
Bunzl Retail
05.2017 - 02.2020Read More
Insurance Specialist
State Farm
08.2005 - 05.2017Read More
West Carroll High School
High School Diploma
Read More