Lori Ducat
Lakewood,NY
Summary
Proven track record at M&T Bank, excelling in exceptional customer service and efficient transaction processing. Demonstrated professionalism and a strong work ethic, significantly improving customer satisfaction. Skilled in cash management and fostering customer loyalty, adept at identifying cross-selling opportunities. Achieved notable accuracy in high-volume environments, contributing to team goals and training new staff.
Overview
26
26
years of professional experience
Work History
Teller
M&T Bank
76 South Erie Street, Mayville, NY 14757
12.1998 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Southwestern High School
Lakewood, NY1987
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Timeline
Teller
M&T Bank
12.1998 - Current
High School Diploma -
Southwestern High School