Lori Elias
Clinton,LA
Summary
Dedicated and results-driven Customer Service and Inside Sales Representative with over 20 years of experience in delivering exceptional customer experiences and driving sales growth. Experienced in managing high-volume calls and inquiries while maintaining a positive attitude and strong attention to detail. Proven ability to build strong relationships, identify customer needs, and provide tailored solutions. Adept at utilizing sales techniques to upsell products and services. Proficient in multiple proprietary and tailor-made software programs and skilled in handling inquiries, resolving issues, and closing sales. Passionate about creating meaningful customer interactions and driving business success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TRIPLEX INC
02.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis.
Flagger/Laborer
Group Contractors - Deep Foundations
07.2019 - 03.2020
- Directed traffic flow at construction sites to ensure the safety of workers and motorists
- Maintained clear communication with construction crew members
- Assisted in the setup and breakdown of work zone areas
Head Cashier
Lowe's
02.2018 - 07.2018
- Managed cash register operations, including handling cash transactions, processing returns, and providing accurate change to customers
- Supervised a team of cashiers, ensuring efficient checkout processes and exceptional customer service
- Maintained accurate records of daily sales transactions, balancing the cash drawer at the end of each shift with minimal discrepancies
- Provided guidance and support to cashiers regarding product knowledge, pricing information, promotions, and sales incentives.
Retail Sales Merchandiser
Advantage Solutions, Inc
02.2017 - 10.2017
- Managed and maintained visual merchandising displays to enhance product visibility and drive sales
- Utilized planograms to optimize shelf space allocation based on product performance data analysis.
Department Manager
Wal-Mart, Inc
07.2015 - 02.2017
- Managed a team of retail associates, providing guidance and support to ensure excellent customer service
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and operational procedure
- Managed inventory levels to prevent overstocking or stock outs
Department Supervisor Packdown Team
The Home Depot, Inc
01.2014 - 03.2015
- Developed and implemented inventory control procedures to minimize loss and maximize efficiency
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports
- Performed regular cycle counts to verify physical inventory matches system records
- Maintained a clean, organized, and visually appealing storeroom area at all times.
Merchandising Execution Team
The Home Depot, Inc
02.2013 - 01.2014
- Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
- Worked efficiently and safely in a fast-paced environment, completing resets within designated timeframe
Education
Diploma - Drafting and Design Technology
Louisiana Technical College
Opelousas, LA08.2000
Timeline
Customer Service Representative
TRIPLEX INC
02.2022 - Current
Flagger/Laborer
Group Contractors - Deep Foundations
07.2019 - 03.2020
Head Cashier
Lowe's
02.2018 - 07.2018
Retail Sales Merchandiser
Advantage Solutions, Inc
02.2017 - 10.2017
Department Manager
Wal-Mart, Inc
07.2015 - 02.2017
Department Supervisor Packdown Team
The Home Depot, Inc
01.2014 - 03.2015
Merchandising Execution Team
The Home Depot, Inc
02.2013 - 01.2014
Diploma - Drafting and Design Technology
Louisiana Technical College
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