Lori Flores
Houston
Summary
Highly organized Support Specialist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
AP's Assistant/Front Desk Receptionist
Spring Forest Middle School
14240 Memorial Drive
08.2024 - Current
- Managed front desk operations, visitor, volunteer & student check in/out
- Request After school & Athletic late buses.
- Coordinated communication between parents, students, and staff regarding discipline and behavior.
- Utilized office software for scheduling, data entry such as; after school detentions, student ID badge tracking/balance, special events student roster.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings for AP's
- Managed high-volume phone calls with interruptions.
- Collected deposits, fees, and payments for: clubs, tech fee's and balances.
- Developed strong working relationships with team members.
- Maintained confidentiality of student data to protect personal information.
- Coordinate communication with AP's.
Front Office Specialist
Texas Children's Pediatrics
5757 Woodway
03.2023 - 07.2024
- Managed patient scheduling to optimize office workflow and reduce wait times.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Processed patient information efficiently using electronic health record systems.
- Coordinated insurance verification procedures to ensure accurate billing practices.
- Trained new front office staff on office protocols and customer service standards.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Assisted in resolving patient inquiries, contributing to enhanced patient satisfaction ratings.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Scheduled appointments, sent reminders and also do call outs.
- Greeted, registered, and checked in patients.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Determined amounts due and accepted payments.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Provided forms to fill out or update and added latest information computer system.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Responded to inquiries from callers seeking information.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Assistant Principal Secretary/Front Desk Receptionist
Spring Forest Middle School
14240 Memorial Drive
08.2017 - 03.2023
- Managed front desk operations, ensuring efficient visitor check-in.
- Managed scheduling for meetings, events, and conferences.
- Developed and maintained efficient filing systems to ensure easy access to important documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for behavior and discipline.
- checked Visitors,parents and students in/out.
- Able to handle multi phone lines and directing them to the appropriate extension without interrupting the classroom learning time.
- Kept student and visitor information confidential.
- Able to communicate with upset parent without having to escalate things.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
Front Desk Medical Receptionist
Southwest Asthma & Allergy Associates
902 Frostwood Drive Medical Plaza 1
02.2013 - 07.2017
- Managed patient appointment scheduling and ensured efficient office flow.
- Verified patient insurance information and updated patient records,
- Trained new staff on office protocols, promoting consistency in service standards.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Facilitated effective communication between patients and healthcare providers, enhancing service delivery.
- Implemented new procedures to streamline front desk operations and improve patient experience.
Leasing Agent
Tierra Del Sol Apartments
8000 Cook Rd
09.2011 - 10.2012
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Managed lease agreements, ensuring compliance with regulations and documentation accuracy.
- Developed strong relationships with residents, addressing concerns and facilitating community engagement.
- Coordinated marketing efforts, utilizing digital platforms to attract potential renters effectively.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Conducted property tours to highlight features of properties.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Recruited new residents through website advertising and marketing.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Generated leads for sales and rental properties through cold calls and referrals.
Medical Assistant/Front Desk Receptionist
Doctors Care Clinic
8090 Westhiemer Rd
10.2009 - 10.2011
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake processes, ensuring accurate data collection and documentation.
- Administered medications and vaccinations in accordance with established protocols.
- Coordinated appointment scheduling to optimize clinic workflow and reduce wait times.
- Educated patients on treatment plans, medication usage, and preventive care strategies.
- Streamlined inventory management for medical supplies, enhancing cost efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted visitors warmly, creating positive first impression of organization.
- Operated multi-line telephone system to answer and direct high volume of calls.
Childcare Assistant
Kidizone
3663 S Dairy Ashford
08.2008 - 02.2009
- Facilitated engaging activities that promoted social and emotional development in children.
- Assisted in daily care routines, ensuring safety and well-being of all children.
- Supported educators in implementing lesson plans and managing classroom dynamics.
- Developed strong relationships with children, fostering a nurturing and supportive environment.
- Collaborated with team members to refine educational programs based on children's needs.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Restocked supplies and personal hygiene products for use by students.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Logged information regarding naps, feedings, and any medications administered.
Cashier
Burger King
2615 S Dairy Ashford
10.2006 - 01.2008
- Processed customer transactions accurately and efficiently, ensuring a positive dining experience.
- Managed cash register operations and balanced cash drawers at shift end for financial accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Nursing
Everest Institute
Houston, TX12-2010
High School Diploma -
Stratford High School
Houston, TX05-2009
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Appointment scheduling
- Verbal and written communication
- Office/File organization
- Front office management
- Confidentiality handling
- Multi-line telephone systems
- Issue handling
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
Timeline
AP's Assistant/Front Desk Receptionist
Spring Forest Middle School
08.2024 - Current
Front Office Specialist
Texas Children's Pediatrics
03.2023 - 07.2024
Assistant Principal Secretary/Front Desk Receptionist
Spring Forest Middle School
08.2017 - 03.2023
Front Desk Medical Receptionist
Southwest Asthma & Allergy Associates
02.2013 - 07.2017
Leasing Agent
Tierra Del Sol Apartments
09.2011 - 10.2012
Medical Assistant/Front Desk Receptionist
Doctors Care Clinic
10.2009 - 10.2011
Childcare Assistant
Kidizone
08.2008 - 02.2009
Cashier
Burger King
10.2006 - 01.2008
No Degree - Nursing
Everest Institute
High School Diploma -
Stratford High School