Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Freeman

Benton Harbor

Summary

Dynamic retail professional with a proven track record at Family Dollar, excelling in customer service and inventory management. Skilled in recruiting and training staff, fostering a motivated team environment. Achieved significant improvements in cash handling accuracy and customer satisfaction, driving repeat business through exceptional service and effective sales strategies.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Family Dollar
03.2015 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Associate

JCpenny
09.2014 - 12.2015

Engaged with customers to build a thriving customer base and encourage repeated traffic to our business.


Encouraged customers to join our savings programs.


Helped keep the store clean and tidy.



Education

High School Diploma -

Coloma High School
Coloma, Mi
06-2012

Skills

  • Budget assistance
  • Sales monitoring
  • Recruiting and interviewing
  • Sales reporting
  • Customer service
  • Inventory management
  • Money handling
  • Schedule oversight
  • Customer rapport
  • Customer service and satisfaction
  • Compliance
  • Vendor relationship management

Timeline

Assistant Manager

Family Dollar
03.2015 - Current

Sales Associate

JCpenny
09.2014 - 12.2015

High School Diploma -

Coloma High School