Open To Work
Lori Fuller
Bowie,MD
Summary
Strategic, results-driven Administrative Operations Coordinator with over 20 years of experience in federal contracting, nonprofit, and private sectors. Expertise in executive support and process improvement enhances organizational efficiency in regulated, remote, and hybrid environments. Strengthens workflows and collaboration while anticipating needs and resolving obstacles, driving operational effectiveness and clarity for teams and leaders.
Overview
16
16
years of professional experience
Work History
ESTATE ADMINISTRATOR, Power of Attorney (Hybrid)
Private Estate
South Riding, VA
01.2020 - 12.2025
- Directed comprehensive administrative, financial, and operational oversight under Power of Attorney, ensuring audit-ready records and secure management of sensitive personal and medical information to uphold legal and financial accountability.
- Enforced 100% confidentiality while safeguarding private medical, financial, and estate information in compliance with HIPAA and fiduciary responsibilities.
- Coordinated healthcare, legal, and service-provider communications, including telehealth consultations, to enhance continuity of care and facilitate timely decision-making during complex personal and estate matters.
- Managed communications with external legal counsel and advisors.
ADMINISTRATIVE ANALYST (Hybrid)
Science Systems and Applications, Inc. (Federal Contractor supporting NASA Goddard Space Flight Center)
Lanham, MD
10.2018 - 10.2019
- Coordinated executive calendars across multiple time zones and managed complex travel arrangements per federal travel regulations, enhancing leadership readiness and continuity.
- Developed a consolidated monthly reporting framework integrating more than 100 status inputs, improving reporting efficiency by 75% and providing leadership with clearer operational visibility.
- Designed and maintained internal workforce tracking system, providing leadership real-time visibility into resource allocation across 100+ project subtasks for informed planning and decision-making.
- Managed full credentialing lifecycle for 200+ personnel, ensuring accurate records management, timely issue resolution, and compliance with security protocols and PII discretion.
- Organized meetings and events to facilitate team collaboration and communication,, providing logistical support for team activities and workshops.
- Collected and analyzed data to support project assessments, and participated in meetings with key management staff.
- Managed office supplies inventory to ensure sufficient stock for daily operations. to maintain optimal stock levels for daily operations. inventory levels in order to maintain adequate stock levels at all times.
- Responded to inquiries to provide accurate information to teammates and external requestors. for information from internal teammates and external requesters.
- Addressed inquiries from internal teammates and external requestors to provide accurate and timely information.
ADMINISTRATIVE ASSISTANT, Operations Specialist
Linden Resources, Inc., Herndon, VA
Herndon, VA
10.2016 - 07.2017
- Coordinated fulfillment operations for an inclusive workforce of 8-10 individuals with diverse abilities, implementing structured processes that supported employee success, operational efficiency, 100% order accuracy, and on-time shipment performance.
- Acted as primary liaison among corporate clients, vendors, and internal service teams to facilitate communication, resolve operational issues, and streamline order fulfillment.
- Managed materials management and e-commerce databases, overseeing job costing, invoicing, inventory audits, and accountability tracking for accurate financial and operational records.
- Directed secure document-destruction logistics, overseeing transportation, processing workflows, and chain-of-custody controls to maintain confidentiality and achieve a zero-breach record.
- Developed standard operating procedures (SOPs), functional guides, reports, and professional correspondence to ensure regulatory compliance and operational consistency.
- Streamlined filing systems to enhance organization and accessibility of records for team members. to facilitate quick access to important records. and electronic records to enhance accessibility and organization.
- Managed email correspondence and phone calls to foster strong client relationships and ensure effective communication.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Analyzed customer needs quickly to provide tailored solutions and enhance overall service experience. quickly and effectively to enhance service delivery.
EXECUTIVE ADMINISTRATIVE ASSISTANT
ServiceSource, Federal Contractor supporting NASA Goddard Space Flight Center
Greenbelt, MD
01.2010 - 10.2016
- Managed mission-critical domestic and international travel logistics in accordance with federal travel regulations, ensuring accurate authorizations, expense reconciliation, and traveler readiness.
- Coordinated executive calendars, conference resources, virtual meetings, and cross-functional communications, enabling leadership focus, organizational alignment, and effective execution of division priorities.
- Provided secretarial support to the executive staff including acting as division correspondence Subject Matter Expert (SME) for composing correspondence and memos; created presentations, reports and other documents as requested.
- Developed Excel-based tracking and reporting tools; prepared PowerPoint briefings that facilitated informed decision-making for leadership and stakeholders.
- Administered Center directives repository, coordinated stakeholder input, tracked review cycles, supported revision audits, and published monthly directives status updates to ensure compliance and effective communication.
- Managed communication between departments to streamline project workflows and updates.
- Maintained up-to-date organizational charts of key personnel and contact lists of vendors while coordinating services as required by executives.
- Evaluated incoming calls for executives to identify and prioritize urgent matters for executives to instantly identify priority clients, opportunities to autonomously resolve inquiries, and filter out spam calls.
- Automated office operations; managed client correspondence and supplied record tracking and data communication services.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages while optimizing expenditures.
Education
Associate Certification - Microsoft Office Specialist for MS 365
05.2026 - 09.2026
- Advanced MS Office Apps (Word, Excel, PowerPoint)
Certificate of Technical Studies - Accounting & Office Technologies
- Ranked Top 5% of class
- Accounting (GAAP)
- Microsoft Office Suite (Word, Excel, Access, PowerPoint)
Skills
- Records & Information Management:
Records Management Correspondence Control Process Documentation Reports & Briefings Action Tracking Directives Administration Compliance Documentation Confidential Information Handling
- Reporting & Business Operations:
Estate Asset Management Financial Oversight Expense Tracking Budget Monitoring Data Tracking & Analysis Reporting Frameworks Process improvement
- Administrative & Operational Support:
Executive Support Office management Calendar management Travel administration Event coordination Remote & Hybrid OperationRemote operations inCross-functional collaboration
- Technical Proficiencies:
Microsoft 365 Google Workspace Adobe Acrobat Pro Concur Travel & Expense Management Accounting Systems Database Management AI Productivity Tools
- Client & Stakeholder Engagement:
Stakeholder Relations Vendor Coordination Customer Service Excellence Problem-solving Collaborative Partnership development
HONORS & AWARDS
Contractor Excellence Award: NASA | 2015
Recognition for Outstanding Customer Service: NASA | 2014
Service Excellence Award: ServiceSource | 2014
Work Preference
Job Search Status
Open to workWork Type
Full TimeTimeline
Prince George's Community College - Associate Certification, Microsoft Office Specialist for MS 365
05.2026 - 09.2026
ESTATE ADMINISTRATOR, Power of Attorney (Hybrid) - Private Estate
01.2020 - 12.2025
ADMINISTRATIVE ANALYST (Hybrid) - Science Systems and Applications, Inc. (Federal Contractor supporting NASA Goddard Space Flight Center)
10.2018 - 10.2019
ADMINISTRATIVE ASSISTANT, Operations Specialist - Linden Resources, Inc., Herndon, VA
10.2016 - 07.2017
EXECUTIVE ADMINISTRATIVE ASSISTANT - ServiceSource, Federal Contractor supporting NASA Goddard Space Flight Center
01.2010 - 10.2016
Maryland Workforce & Technology Center - Certificate of Technical Studies, Accounting & Office Technologies