Lori Gibson
Yukon,OK
Summary
Dynamic General Manager with a proven track record of enhancing guest satisfaction, streamlining operations, and leading high-performing teams. Expertise in problem resolution, staff management, and strategic planning.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager
Extended Stay America, ESA
Oklahoma City, OK
03.2016 - 06.2023
- Led operational efficiency initiatives, enhancing guest satisfaction and service delivery across multiple properties.
- Streamlined staff training programs, resulting in improved team performance and reduced onboarding time.
- Developed and implemented strategic marketing plans, increasing occupancy rates and revenue growth.
- Managed budget allocations, ensuring optimal resource utilization while maintaining high-quality service standards.
- Oversaw compliance with health and safety regulations, fostering a safe environment for guests and staff.
- Cultivated partnerships with local businesses to enhance guest experiences and promote community engagement initiatives.
- Oversaw hotel daily operations, strategic directions and financial performance.
- Retired in June of 2023. Extended Stay America in both Tulsa and Oklahoma City have been sold to another company.
Assistant General Manager
Extended Stay America, ESA
Tulsa, OK
05.2012 - 03.2016
- Streamlined operational processes to enhance guest satisfaction and improve service delivery.
- Managed daily hotel operations, ensuring compliance with brand standards and local regulations.
- Led staff training initiatives, improving team performance and service quality across departments.
- Developed strategic plans that increased occupancy rates and revenue growth year-over-year.
- Conducted regular audits of property facilities, identifying areas for improvement and implementing solutions.
- Financial and inventory management overseeing inventory to meet financial goals.
- Promoted to General Manager in 2016 and moved to OKC.
Front Desk Agent
Extended Stay America, ESA
Tulsa, OK
09.2008 - 08.2012
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Assisted guests with inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Trained new front desk staff on operational procedures and customer service standards.
- Implemented process improvements that reduced wait times during peak hours, enhancing overall efficiency.
- Oversaw daily front desk operations, focusing on workflow optimization and team performance.
- Making reservations: 1 day, 1 week and monthly.
- Processing payments.
- Promoted to Assistant General Manager in 2012.
Special Education Paraprofessional
Peary Elementary
Tulsa, OK
08.2010 - 05.2012
- Gathering students from school buses taking them to breakfast and lunch
- Accommodating students to music, gym, and outside recess.
- Making sure students get from class to class; also to ensure students are safe outside during recess.
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Documented student performance and communicated observations to educators for ongoing assessment and planning.
- Utilized assistive technology tools to aid communication and learning for students with disabilities.
- Participated in professional development workshops to enhance skills in special education practices and strategies.
- Maintained a safe and inclusive classroom environment, ensuring accessibility for all learners during daily activities.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Supported classroom management by facilitating engaging activities and promoting positive behavior among students.
Special Education Paraprofessional
Sandburg Elementary School
Tulsa, OK
08.2008 - 05.2010
- Gathered students from the school buses taking them to breakfast and lunch.
- Accommodating students to music, gym, and outside recess.
- making sure students get from class to class, also to ensure students are safe outside during recess.
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by facilitating engaging activities and promoting positive behavior among students.
- Collaborated with educational staff to monitor student progress and adapt instructional methods as needed.
- Provided one-on-one support to students, enhancing their understanding of lesson materials and fostering academic growth.
Education
Bachelor of Science - Arts And Entertainment, Music And Theater
Columbia College
Chicago, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Timeline
General Manager
Extended Stay America, ESA
03.2016 - 06.2023
Assistant General Manager
Extended Stay America, ESA
05.2012 - 03.2016
Special Education Paraprofessional
Peary Elementary
08.2010 - 05.2012
Front Desk Agent
Extended Stay America, ESA
09.2008 - 08.2012
Special Education Paraprofessional
Sandburg Elementary School
08.2008 - 05.2010
Bachelor of Science - Arts And Entertainment, Music And Theater
Columbia College