Lori Gilmore
Richmond
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
41
41
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
H-E-B Grocery
Houston
01.1998 - Current
- Managed daily operations to ensure efficient grocery store performance.
- Developed and implemented strategies to enhance customer service experience.
- Oversaw staff training programs to improve team skills and service quality.
- Collaborated with department managers to streamline operational workflows and processes.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated promotional events such as special sales or clearance items.
- Set up attractive window displays that encouraged customers to enter the store.
- Provided feedback and guidance on best practices for employee development.
- Implemented process improvements to enhance efficiency across various projects.
- Prepared detailed reports on project performance metrics for senior management review.
Front End Manager
Smiths Grocery
Phoenix
01.1985 - 12.1997
- Supervised daily operations of front-end staff and customer service processes.
- Trained new employees on cash handling and customer interaction standards.
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Resolved customer complaints and provided effective solutions promptly.
- Monitored cash registers for accuracy and compliance with policies.
- Conducted regular team meetings to promote communication and collaboration.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Put together schedule for floor staff according to skill sets and coverage needs.
Education
Top Store Leader - Retail Leadership
School of Retail Leadership
Houston, TX 03.2005 - 03.2006
Skills
- Communication Skills
- Report writing
- Customer service
- Team coordination
- Project management
- Problem solving
- Conflict resolution
- Employee training
- Financial reporting
- Budget management
- Cash flow analysis
- Forecasting techniques
- Inventory management
- Staff training and development
- Team collaboration
Affiliations
- Gardening
- Fitness
Timeline
Top Store Leader - Retail Leadership
School of Retail Leadership
03.2005 - 03.2006
General Manager
H-E-B Grocery
01.1998 - Current
Front End Manager
Smiths Grocery
01.1985 - 12.1997