Lori Gottshall
Telford,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Office Manager
North Penn Polishing & Plating
09.2012 - Current
- Ensure integrity & quality of data entry for production & distribution of product to customer standards.
- Customer Service Experienced with prompt inquiries with clear communication & customer resolution as a focus.
- Computer Skills: Working knowledge of computerized processes and data entry procedures.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Business Owner
Little People's Shoppe
01.1998 - 09.2012
- Sales & Revenue Generation
- Business development & expansion - partnered with Abington Hospital to provide a "Welcome Baby" package for all new mothers to cultivate business exposure.
- Hired, trained and motivated employees to perform daily business functions.
- Maintained quality inventory, developed software for inventory management.
- Communicate & Coordinate for customer satisfaction
Education
Associate of Science - Business Administration
Montgomery County Community College
Blue Bell, PASkills
- Customer Relations
- Oral & Written Communication
- Database Administration
- Project Management
- Staff Management & Development
- Solution Focused
- Committed Work Ethic
- Positive & Upbeat Personality
Timeline
Office Manager
North Penn Polishing & Plating
09.2012 - Current
Business Owner
Little People's Shoppe
01.1998 - 09.2012
Associate of Science - Business Administration
Montgomery County Community College
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