Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Gray

Edgewood,KY

Summary

Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, driving sales, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.

Overview

28
28
years of professional experience

Work History

Small Business Co-Owner

Club Pilates Ft. Wright
Ft. Wright, Kentucky
01.2019 - Current
  • Trained employees according to specifics of role and company values.
  • Hired new managers to drive sustainable business growth.
  • Directed and managed employees to consistently meet performance targets.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Communicated with industry partners to build valuable relationships and achieve operational targets.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to 14 employees through coaching, feedback and performance management.
  • Formed and sustained strategic relationships with clients.
  • Exercised organizational leadership practices and communicated business vision to achieve sales goals.

Manager of Operations

Pure Barre Ft. Wright
Ft. Wright, KY
09.2011 - 12.2018
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

Retail Sales Manager

Aveda/ Aveda Fredric's Institute
Cincinnati, Ohio
12.1995 - 07.2011
  • Supported sales team members to drive growth and development.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Provided coaching opportunities for employees in order to improve customer service skills.
  • Coordinated with corporate office on promotions and special programs to increase customer traffic and drive sales.
  • Created sales goals and objectives for each team member, tracked progress, and provided feedback to maximize performance.

Education

Bachelor of Arts - Psychology

University of Kentucky
12.1992

Skills

  • Planning and Execution
  • Performance Assessment
  • Training Management
  • Operations Oversight
  • Staff Scheduling
  • Employee Motivation
  • Team Leadership
  • Goal Setting
  • Business Leadership
  • Hiring and Onboarding
  • Revenue Forecasting
  • Start-Up Operations
  • Sales Tracking

Timeline

Small Business Co-Owner

Club Pilates Ft. Wright
01.2019 - Current

Manager of Operations

Pure Barre Ft. Wright
09.2011 - 12.2018

Retail Sales Manager

Aveda/ Aveda Fredric's Institute
12.1995 - 07.2011

Bachelor of Arts - Psychology

University of Kentucky

Similar Profiles

CREATE PROFILE
Lori Gray