LORI R GREEN
Shannon,MS
Summary
Experienced logistics and transportation management professional with a proven ability to drive operational efficiency and ensure timely deliveries. Recognized for promoting team collaboration and reliability, skilled at adapting to changing demands. Specializes in route planning, customer service, and effectively multitasking under pressure.
Overview
16
16
years of professional experience
Work History
Dispatcher/Office Admin
Spatco Energy Solutions
Plantersville, MS
06.2024 - 07.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- scheduling all calls. Time management.
- All office invoices, billing, tech cards and their invoices, bank deposits, company petty cash etc. On call schedule.
Travel Consultant
Life Is 2 Short Travel Services
Tupelo, MS
01.2023 - 07.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Mortgage Loan Assistant/Mortgage Loan Processor
Cadence Bank
Tupelo, MS
11.2015 - 03.2023
- Communicated with customers daily to request information and complete paperwork.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Assisted in increasing loan approval rates with thorough review of documentation and proactive follow-up on missing items.
- Updated all parties on regular basis regarding status of loan.
Owner/Operator
Cookie Monster Ice Cream
Tupelo, MS
01.2013 - 11.2015
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
Reverse Mortage Loan Officer
Metlife
Tupelo, MS
01.2012 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Reverse / Mortgage Loan Officer
Wells Fargo Home Mortgage
Tupelo, MS
01.2010 - 01.2012
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Education
High School Diploma -
Garnette Christian Academy
Wilson, NC05-1994
Cosmetology -
Creations School Of Cosmetology
Tupelo, MS02-1999
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Sales/Marketing
- Time management
Timeline
Dispatcher/Office Admin
Spatco Energy Solutions
06.2024 - 07.2025
Travel Consultant
Life Is 2 Short Travel Services
01.2023 - 07.2024
Mortgage Loan Assistant/Mortgage Loan Processor
Cadence Bank
11.2015 - 03.2023
Owner/Operator
Cookie Monster Ice Cream
01.2013 - 11.2015
Reverse Mortage Loan Officer
Metlife
01.2012 - 02.2013
Reverse / Mortgage Loan Officer
Wells Fargo Home Mortgage
01.2010 - 01.2012
High School Diploma -
Garnette Christian Academy
Cosmetology -
Creations School Of Cosmetology