Lori Hanson
Amcor Flexibles
Welch,MN
2027
years of professional experience
Results-driven Credit and Collection Analyst with a proven track record at Berry Global, excelling in dispute resolution and portfolio management. Enhanced cash flow by reducing delinquency rates through proactive account monitoring and fostering strong client relationships. Proficient in Microsoft Excel, I thrive in collaborative environments, consistently achieving departmental goals.
Work History
Deductions Manager
- Mentored team members, fostering a collaborative environment for skill development.
- Coordinated cross-functional teams to align on project goals and timelines effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw production schedules to ensure timely delivery of flexible packaging solutions.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
Credit and Collection Analyst
16 Years 7 Months- Analyzed customer accounts to identify payment patterns and potential collection issues.
- Developed and maintained effective relationships with clients to facilitate timely payments.
- Executed credit assessments and risk evaluations for new and existing customers.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Monitored aging reports to ensure adherence to collection timelines and procedures.
- Produced detailed monthly reports for senior management review, highlighting key metrics and trends related to outstanding receivables.
- Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
- Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
- Minimized bad debt write-offs by conducting thorough credit investigations on new customers.
- Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
- Made decisions and recommendations about extending lines of credit.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Cash Application Clerk
1 Year 11 Months- Processed cash applications accurately and efficiently, ensuring timely updates to customer accounts.
- Reconciled daily transactions to maintain accurate financial records and prevent discrepancies.
- Processed vendor and supplier payments on weekly basis.
- Maintained accurate records of customer payments.
Education
Six Sigma Black Belt Training - Six Sigma Black Belt Training
Bachelor of Science - Accounting
High School Diploma
Skills
Dispute resolution
Portfolio management
Admin for collection software
Goal oriented
Verbal and written communication
Microsoft Excel proficiency
High risk account reviews
Relationship management
Data compilation
Proficient in software
Portfolio monitoring
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Adaptability and flexibility
General accounting
Customer relations
Paperwork and documentation
Microsoft office
Self motivation
Timeline
Credit and Collection Analyst
Berry Global
2000.06 - 2017.01Read More
Cash Application Clerk
Berry Global
1998.06 - 2000.05Read More
Deductions Manager
Amcor Flexibles
2018 - CurrentRead More
Purdue University
Six Sigma Black Belt Training from Six Sigma Black Belt Training
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Academy College
Bachelor of Science from Accounting
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Red Wing Central High School
High School Diploma
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