Lori Harvey

Answered 200 inbound calls per day helping customers process transactions, answer questions, update accounts, etc.

• Assisted customers with inquiries and product information.
• Processed customer orders and returns efficiently.
• Handled customer complaints with patience and understanding.
• Maintained accurate customer records in the system.
• Collaborated with team members to improve service quality.
• Provided support during peak hours to ensure service continuity.
• Educated customers on product features and usage tips.
• Followed up with customers to ensure satisfaction post-interaction.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Gathered customer feedback through surveys and used the data to improve customer service.

I assisted with a variety of tasks helping customers update accounts, answering questions, processing orders and transactions, etc.