Lori Hubit
Glenwood Springs,CO
Summary
Seasoned Transportation Road Supervisor with a robust background at Roaring Fork Transit Authority, showcasing expertise in crisis management and exceptional communication. Excelled in supervising operations, enhancing driver performance, and ensuring passenger satisfaction. Demonstrated adaptability and a professional demeanor, leading to significant improvements in operational efficiency and customer service quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transportation Road Supervisor
Roaring Fork Transit Authority
Aspen, CO
02.2023 - 07.2024
- Supervised the daily activities of bus operations.
- Monitored driver performance and miss-outs.
- Recommended disciplinary action and addressed driver misconduct.
- Responded to emergencies and accidents.
- Created and prepared reports, and other paperwork, for incidents/accidents.
- Investigated and assessed incident complaints and/or accidents, with the purpose of resolving or recommending a solution to the situation.
- Completed performance evaluations on vehicles and drivers.
- Assisted passengers whenever special assistance was needed.
- Oversaw route changes due to inclement weather conditions, accidents, and road construction.
- Maintained positive relationships with drivers, customers, and public officials.
Bus Operator/Hostler
Roaring Fork Transportation Authority
Aspen, CO
01.2019 - 02.2023
- Provided transportation to and from hotels and ski resorts for tourists, and public transportation for residents.
- Responsible for pre-trips, post-trips, and maintained cleanliness of the bus.
- Knowledgeable in the use of computers and radios to communicate with Dispatch.
- Drove various vehicles over specified routes and/or to specified destinations according to time schedules.
- Complied with traffic regulations to ensure passengers experienced a smooth, safe ride.
- Parked vehicles at loading areas to facilitate passenger boarding.
- Assisted passengers, such as the elderly or individuals with disabilities, to ensure they were seated properly, secured their belongings, and answered questions about bus schedules and/or routes.
- Handled passenger emergencies, or disruptions.
- Collected fares.
- Fueled and checked fluids in all buses.
- Responsible for safe and careful maneuvering in the wash bay.
- Emptied out cash boxes.
- Staged buses and entered the bus position in the computer to communicate bus availability with Dispatch.
- Reviewed post-trips for defects and act accordingly.
Restaurant Server
Squan Tavern; The Shore Club; Sun Valley Resorts
Various Locations
01.2008 - 01.2019
- Greeted and presented patrons with menus, daily specials, and made recommendations upon request.
- Explained how various menu items were prepared, including ingredients, and cooking methods.
- Wrote orders on order slips, memorized orders, and/or entered orders into the computer system for transmittal to kitchen staff.
- Checked with customers to ensure that they enjoyed their meals, and took action to correct any issues.
- Verified patron identification to ensure that they met minimum age requirements for alcohol consumption.
- Collected payments from customers.
- Bussed tables as needed.
- Stocked service areas, rolled silverware, set up food stations, etc.
- Made customer service a high priority at all times.
Education
High School Diploma -
Point Pleasant Beach High School
Point Pleasant Beach, NJ06-1983
Skills
- Supervisor/Management
- Bus Driving
- Detail-oriented
- Exceptional communication
- Adaptability and flexibility
- Performance reporting
- Incident investigation
- Driver performance evaluation
- Route supervision
- Customer service
- Conflict de-escalation
- Customer complaint investigation and resolution
- Organization
- Professional appearance
- Problem resolution
- Team collaboration
- Crisis management
- Passenger assistance
- Effective communication
- Loss prevention
- Incident and Accident investigation and resolution
- Time management
Certification
- CDL B Passenger Endorsement
- Senior Van trained
- Rubey Park trained
- Leadership Academy course completed 10/2023
- Trained in de-escalation techniques
- PASS trained
Timeline
Transportation Road Supervisor
Roaring Fork Transit Authority
02.2023 - 07.2024
Bus Operator/Hostler
Roaring Fork Transportation Authority
01.2019 - 02.2023
Restaurant Server
Squan Tavern; The Shore Club; Sun Valley Resorts
01.2008 - 01.2019
High School Diploma -
Point Pleasant Beach High School
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