Summary
Overview
Work History
Education
Skills
Timeline
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Lori Iten

Lima,OH

Summary

Adept at itinerary planning and known for exceptional customer service, I leveraged travel industry expertise to increase client satisfaction at Apollo Travel. Skilled in managing high-volume environments, my proactive approach and relationship-building abilities led to positive outcomes and recommendations from clients, showcasing my ability to deliver tailored travel experiences.

Overview

31
31
years of professional experience

Work History

Admistrative Assistant

Perry Township Police Deptment
10.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Child Care

Jess Hemphling
11.2022 - Current

Ensured a safe and stimulating environment for in-home child supervision.

Truck Dispatcher

MTS Trucking
02.2015 - 11.2017
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.

Customer Service Specialist

Sams Club Pharmacy
02.2015 - 09.2017
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Hotel Front Desk Clerk

Comfort Inn
02.2015 - 08.2017
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.

Warehouse Dispatcher Worker

Warehouse Associates
01.2010 - 12.2015
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 100's of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Travel Agent

Spectrum Travel
08.1994 - 02.2003

Travel Agent

Apollo Travel
01.1994 - 02.2001
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Education

Legal Assistant

Unoh
Lima, OH

Iternational Business And French Communications

The Ohio State University
Columbus, OH

Associate Bachelors - Travel And Tourism Management

NorthWestern College
Lima, OH
08.1994

High School Diploma -

Upper Scioto Valley
McGuffey Oh
05.1984

Skills

  • Itinerary planning
  • Travel industry expertise
  • High volume environments
  • Travel research

Timeline

Admistrative Assistant

Perry Township Police Deptment
10.2024 - Current

Child Care

Jess Hemphling
11.2022 - Current

Truck Dispatcher

MTS Trucking
02.2015 - 11.2017

Customer Service Specialist

Sams Club Pharmacy
02.2015 - 09.2017

Hotel Front Desk Clerk

Comfort Inn
02.2015 - 08.2017

Warehouse Dispatcher Worker

Warehouse Associates
01.2010 - 12.2015

Travel Agent

Spectrum Travel
08.1994 - 02.2003

Travel Agent

Apollo Travel
01.1994 - 02.2001

Legal Assistant

Unoh

Iternational Business And French Communications

The Ohio State University

Associate Bachelors - Travel And Tourism Management

NorthWestern College

High School Diploma -

Upper Scioto Valley
Lori Iten