Lori Brower
Centerbrook,CT
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Sales Representative
Brescome Barton
02.2024 - Current
- Cultivated relationships with over 100 clients to drive sales growth and enhance customer loyalty.
- Analyzed market trends to identify new business opportunities and optimize offerings.
- Collaborated with marketing teams to align promotional initiatives with sales goals.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Missing Link Wine Company
01.2022 - Current
- Built and maintained strong relationships with 50+ existing customers while identifying and developing relationships with new customers.
- Monitored industry trends, competitor activities and market demands. Delivered timely and relevant feedback to leadership, aiding informed decision-making and adaptive market strategies.
- Oversaw end-to-end process of customer orders, ensuring meticulous accuracy and timely delivery.
General Manager
Kindred Spirits and Wine
01.2017 - 01.2022
- Responsible for product purchasing, maintaining profit margins and inventory for a $4M+ retail business.
- Managed inventory specific to the needs of store demographics with keen awareness for products and special items that move the needle in each season.
- Increased sales from 2.2M to over 4M from 2017-2021.
- Managed all store staff and responsible for interviewing and hiring new sales force.
- Maintained communication with sales staff through regular wine and spirits education, weekly tasting trainings and sales incentives.
- Responsible for coordinating events including in store tastings, seminars, private tastings and fundraising events.
General Manager and Spirits Buyer
The Wine Thief
10.2015 - 01.2017
- Directed daily operations of retail store.
- Elevated spirit profits with 15% year-over-year growth from 2015 to 2016.
- Coordinated weekly promotional initiatives for tasting specials and store events.
- Collaborated with local restaurants to organize tasting and pairing events.
- Recruited, trained and developed sales team, educating team on unique and artisanal spirits.
General Manager and Beer Buyer
Bottlerocket Wine & Spirit
11.2013 - 10.2015
- Directed daily store operations, emulating successful practices from flagship location in New York City.
- Recruited and onboarded staff while performing regular employee evaluations.
- Trained team on diverse selections of new wines, beers, and spirits.
- Oversaw beer purchasing operations with emphasis on local microbreweries.
Assistant Manager and Event Coordinator
The Wine Thief
05.2008 - 11.2013
- Developed, promoted, and managed exclusive events from intimate in-home tastings to the grand tasting at New Haven Open with up to 650 participants.
- Oversaw staffing for store and private events.
- Showcased business and events through social media.
- Oversaw all beer procurement.
- Trained store team on new beer offerings.
- Oversaw purchasing operations for spirits department.
Skills
- Customer Service
- Inventory Control
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Account management
Timeline
Sales Representative
Brescome Barton
02.2024 - Current
Sales Representative
Missing Link Wine Company
01.2022 - Current
General Manager
Kindred Spirits and Wine
01.2017 - 01.2022
General Manager and Spirits Buyer
The Wine Thief
10.2015 - 01.2017
General Manager and Beer Buyer
Bottlerocket Wine & Spirit
11.2013 - 10.2015
Assistant Manager and Event Coordinator
The Wine Thief
05.2008 - 11.2013