Lori Jensen-Hoeg
Traer
Summary
Dedicated Patient Services Coordinator with a strong focus on patient registration and HIPAA compliance. Demonstrated expertise in optimizing patient interactions with efficiency and exceptional customer service standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Unity Point Health Allen Hospital
Waterloo
07.2022 - Current
- Scheduled patient appointments by answering telephone calls efficiently.
- Monitored office supply inventory and placed orders to ensure availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Welcomed patients and visitors warmly, enhancing their experience.
- Ensured all patient forms were completed properly before submitting them for processing.
- Assembled registration paperwork and placed identification bands on patient.
Patient Access Representative
Unity Point Health Community Cancer Center
Waterloo
08.2018 - 07.2022
- Greeted patients and streamlined check-in processes to enhance patient experience.
- Verified insurance eligibility and collected necessary patient information.
- Scheduled appointments and managed patient flow in healthcare facilities.
- Answered phones promptly in a professional manner.
- Executed pre-registration functions by verifying demographic information, obtaining authorizations, and collecting deposits and co-payments to ensure smooth patient flow.
- Assisted with scheduling outpatient appointments.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Facilitated patient registration by verifying documentation and filing records.
- Managed high volume of incoming calls, delivering exceptional customer service to support patient needs and concerns.
Patient Access Representative
Unity Point Health Ambulatory Surgery Center
Waterloo
09.2001 - 08.2018
- Verified insurance eligibility and collected necessary patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Greeted patients and streamlined check-in processes to enhance patient experience.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified documentation meticulously to ensure accuracy and support care delivery and payment processes.
Education
High School Diploma -
North Tama County Community High School
Traer, IA05-1988
120 hour CNA - CNA
Hawkeye Institute of Technology
Waterloo, IA08-1985
Skills
- Patient registration
- HIPAA compliance
- Data entry
- Customer service
- Time management
- Multitasking and organization
- Interpersonal skills
Certification
Notary
Timeline
Patient Services Coordinator
Unity Point Health Allen Hospital
07.2022 - Current
Patient Access Representative
Unity Point Health Community Cancer Center
08.2018 - 07.2022
Patient Access Representative
Unity Point Health Ambulatory Surgery Center
09.2001 - 08.2018
High School Diploma -
North Tama County Community High School
120 hour CNA - CNA
Hawkeye Institute of Technology