Lori Johnson
Alpharetta,USA
Summary
Dynamic Senior Technical Project Manager with a proven track record in fostering relationships and leading diverse teams to deliver impactful business solutions. Adept at aligning IT and business objectives, while expertly managing agile project methodologies, risk mitigation strategies, and cross-functional collaboration. Recognized for driving productivity and efficiency, leveraging exceptional communication and problem-solving skills to achieve successful project outcomes. Committed to continuous improvement and innovation in technology-driven environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Technical Project Manager (Contract Via Vaco)
Colonial Pipeline
Alpharetta, USA
07.2023 - 11.2024
- Led COLPipe Marketing, Energy Trade, and Risk Management implementation (RightAngle) with several internal and external integrations, along with projects for both the People Team (VNDLY/Workday), including Technical Training (Cornerstone) and Communications teams (AppSpace), along with Source to Pay (Oracle EBS) initiatives.
- Led delivery teams across development architecture, security, infrastructure services, and network engineering.
- Managed vendors and project financials, including transitioning financials to a new Planisware implementation, where I helped provide testing and implementation feedback
Director, Program Management
SnapNurse
Atlanta, USA
07.2021 - 03.2023
- Outlined portfolio and demand management processes for SnapNurse leadership to monitor technology proposals effectively.
- Led implementations of Salesforce Service Cloud and LiveVox for the customer support call centers, Okta (for security authentication and single sign-on), along with various other initiatives including the company PBX (3CX/Livevox), and ServiceNow for Mobile Vaccine units
- Implemented centralized processes for vendor management and tracking technology spend.
Senior Technical IT Project/Program Manager (Contract via Insight Global)
Rollins, Inc.
Atlanta, USA
10.2020 - 07.2021
- Established new governance procedures incorporating Azure DevOps technology across entire IT department.
- Program managed successful network upgrade project across all North America Rollins locations, tracking 3rd party construction and circuit installations and implementing SD-WAN in over 200 locations
Owner / Senior IT Program Manager / Scrum Master
Johnson IT Solutions LLC
Alpharetta, USA
08.2019 - 10.2020
- Providing PMO, program and project leadership for global IT application and infrastructure projects, including Oracle EBS, Salesforce, and data center implementations
- Enhanced delivery processes by integrating proven methodologies.
- Program and Project managed (scrum master) multiple implementations of Salesforce Sales and Service Cloud for global implementations at Covetrus and 3D Systems leveraging agile sprints, delivering business solutions with high volume data migrations
Senior IT Technology Project/Program Manager (Contract via The Intersect Group)
Scientific Games
Alpharetta, USA
12.2018 - 08.2019
- Drove multiple strategic initiatives of standing up Oracle Financials in Hungary, adding a new Canadian Operating unit and inventory organization with transactions between US and CA organizations, along with migrating products from the legacy application to Oracle for Ordering and Shipping
- Implemented comprehensive project execution and QA testing skills from initiation to production.
Senior IT Technology Project Manager (Contract via Hays Recruiting IT Professionals)
Cox Automotive
Atlanta, USA
06.2017 - 01.2019
- Led Oracle Operations Infrastructure & EBS Project and Deployment Management activities for Oracle R12 Cloud, involving internal and external teams (Oracle and EY), tracking content, testing, and approvals with ServiceNow
- Oversaw coordination among leadership, development, QA, support, operations and DBA teams.
Senior IT Program Manager (Contract via Steele Technology Partners)
Elavon
Atlanta, USA
11.2016 - 06.2017
- Managed Salesforce Service Cloud releases and selected MDM tool.
- Negotiated deadlines and oversaw project execution focused on data migrations.
Senior IT Program Manager, Senior IT Manager
NCR Corporation
Duluth, USA
01.2013 - 01.2016
- As the IT Process owner established new or updated processes, metrics (QA & Operations), and reporting, etc
- Directed ERP PMO and Release Management teams to develop roadmaps for executive reviews.
- Facilitated adoption of agile best practices among IT managers, Scrum Masters, developers, and product owners.
- Created the Agile transformation roadmap, Kanban backlog, along with recommendations for PMO and IT leadership, training and coaching plans; initiated the Scrum Master Community of Practice, the Scrum Product Owner Community of Practice, the Agile Coaching Office, etc
- Managed IT Service Management (ITSM) team, expanding the use of ServiceNow across IT and evaluations for external customer support
- Partnering with Finance, as the IT Order to Cash lead, created annual portfolio of prioritized and funded programs for review across entire IT portfolio (Planview)
IT Business Partner / IT PMO Lead for Enterprise Support, Finance and Education Services
Symantec Corporation
Mountain View, USA
01.2009 - 01.2013
- Defined business and IT roadmaps, working with global CFO staff and Enterprise Support VPs and business leaders, by identifying the IT demand of business needs, developing business cases for prioritization and overall portfolio management of IT requests
- Implemented Salesforce (SFDC) Service Cloud (CRM, Case Management / Knowledge Management) using Agile sprints (scrum), with an integration to Cisco UCCE (Unified Contact Center Enterprise) for global Enterprise Support, along with Oracle Inquira Knowledge Management and Aspect eWFM (Workforce Management), working across IT and Business project teams and VP stakeholders
- Created a streamlined project delivery process and common portfolio management process, by working on the development and training of Symantec's Software Development Life Cycle (SDLC) governance model with the use of the HP PPM application
- Directed creation of Quarterly Business Review metrics for senior management.
- Compiled operational performance metrics for infrastructure and support.
Senior Program Manager, Finance
Sun Microsystems, Inc.
Menlo Park, USA
01.2007 - 01.2009
- Led global Finance organization in one of the largest multi-year implementations of Oracle 11i EBS ($700M) Financials, while coordinating with IT and other business functions
- Developed and maintained cross-organization project plans, driving deliverables to completion, along with budgetary and resource planning (about 80 finance project resources in a project with over 400 employees)
Senior IT Manager, PMO, Process and Sox Compliance, Oracle Applications Development
VMware
Palo Alto, USA
01.2006 - 01.2007
- Managed the Oracle Application delivery team, expanding Financials to additional countries and led a successful HRIS implementation of Oracle HR migrating from EMC’s Peoplesoft solution
- In preparation for the spin-off from EMC, led the development of VMware’s first SDLC process, implementing key SOX controls, key review and approval process points, including documentation and rollout across IT teams
Senior IT Manager, IT Vendor Relations Manager, Senior IT Program Manager
Sun Microsystems, Inc.
Menlo Park, USA
01.1995 - 01.2006
- Built a strong, highly cross-trained, Oracle EBS application support team of 20 employees for 37 mission and business critical applications, for global Finance, Operations, Supply Chain, and Engineering organizations
- Implemented and Program managed VP-level project reviews, where all significant IT projects (300+ over 3 years) were evaluated, in terms of business case and compliance to process, standards and architecture, at various stages of the project lifecycle, including business and IT readiness
- Led global IT initiatives to standardize SDLC and Support processes (Green belt project), working with individual contributors, managers, directors, and vice-presidents on change management and implementation
Education
B.S. - Business Administration: Information Systems and Operations Management
The Ohio State University
Columbus, OhioSkills
- PMO Leadership
- Program & Project Management
- Process Improvement
- Governance & Risk Compliance
- Agile Transformation
- Vendor Management
- Business Partnering
- Portfolio Management
- ERP and CRM Implementations
- Application Development
- Service Delivery and Support
Certification
- PMP, 01/01/09
- Certified Scaled Agile Framework Practitioner - SP, 01/01/17
- Certified Scaled Agile Framework Agilist - SA, 01/01/16
- Certified Scrum Product Owner - CSPO, 01/01/16
- Certified Scrum Master - CSM, 01/01/15
- Six Sigma – Green Belt
- OneTrust – Professional Track, 01/01/20
- ITIL Foundation
- APICS CPIM
- PRINCE2 Project Management
Accomplishments
- Managed the delivery of Salesforce for SnapNurse, Elavon, Covetrus, 3D Systems and Symantec in multi-phase programs with integrations and large volume data migrations from legacy applications to Salesforce.
- Program managed successful implementations of Oracle E-Business Suite (EBS) R11i, at Scientific Games and Sun Microsystems, part of a $700M+, multi-phase, multi-year implementation of Oracle EBS across all business functions.
- Defined Governance and Portfolio, Demand Management and SDLC processes at Symantec, SnapNurse, Rollins and Scientific Games and VMware.
- Led the NCR ERP PMO and ERP Order to Cash teams, with project managers, solution architects, business analysts and developers to deliver strategic programs, leveraging Oracle EBS R12, with integrations and data migrations.
- Drove implementations and/or upgrades and releases of ServiceNow at SnapNurse, NCR and Cox Automotive.
- Implemented and managed SDLC and Project Review Process at Sun Microsystems (300+ projects over 3 years), with focus on SDLC and delivery process improvement.
- Implemented Agile and Transformed NCR’s IT from Waterfall to Agile methodologies.
Applicationsandtools
- Oracle EBS
- Salesforce
- ServiceNow
- Workday
- VNDLY
- Cornerstone
- AppSpace
- SmartSheet
- Confluence
- Jira
- Microsoft Office 365: MS Project, MS Teams, SharePoint
- Okta
- Livevox IVR
- 3CX PBX
- Nira
- Google Workspace
- Azure DevOps
- Planview
- Planisware
- Planful
Timeline
Senior Technical Project Manager (Contract Via Vaco)
Colonial Pipeline
07.2023 - 11.2024
Director, Program Management
SnapNurse
07.2021 - 03.2023
Senior Technical IT Project/Program Manager (Contract via Insight Global)
Rollins, Inc.
10.2020 - 07.2021
Owner / Senior IT Program Manager / Scrum Master
Johnson IT Solutions LLC
08.2019 - 10.2020
Senior IT Technology Project/Program Manager (Contract via The Intersect Group)
Scientific Games
12.2018 - 08.2019
Senior IT Technology Project Manager (Contract via Hays Recruiting IT Professionals)
Cox Automotive
06.2017 - 01.2019
Senior IT Program Manager (Contract via Steele Technology Partners)
Elavon
11.2016 - 06.2017
Senior IT Program Manager, Senior IT Manager
NCR Corporation
01.2013 - 01.2016
IT Business Partner / IT PMO Lead for Enterprise Support, Finance and Education Services
Symantec Corporation
01.2009 - 01.2013
Senior Program Manager, Finance
Sun Microsystems, Inc.
01.2007 - 01.2009
Senior IT Manager, PMO, Process and Sox Compliance, Oracle Applications Development
VMware
01.2006 - 01.2007
Senior IT Manager, IT Vendor Relations Manager, Senior IT Program Manager
Sun Microsystems, Inc.
01.1995 - 01.2006
B.S. - Business Administration: Information Systems and Operations Management
The Ohio State University
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