LORI JONES
Spartanburg,SC
Summary
Dedicated and experienced Market RV Warranty Manager with over 20 years of tenure in the recreational vehicle industry. Demonstrated expertise in overseeing multiple locations, managing warranty processes, and ensuring adherence to company standards. Seeking to leverage extensive experience and skills to contribute effectively to a dynamic team.
Overview
21
21
years of professional experience
Work History
WARRANTY RV MARKET MANAGER
Blue Compass RV of Spartanburg (formerly Sonny's)
Duncan , SC
03.2003 - Current
- Oversee operations across 9 locations on a daily basis, ensuring efficient management of warranty processes.
- Actively involved in submitting pre-authorizations and claims, maintaining a high level of accuracy and timeliness.
- Assist the Warranty Administrator team in managing their daily workload, providing guidance and support as needed.
- Track work order statuses to ensure timely submission and processing, addressing any delays promptly.
- Identify training needs within the team and collaborate with the Regional Warranty Manager to implement necessary training programs.
- Train new Warranty Administrators on the warranty process and utilization of Warranty Provider websites.
- Handle escalated denials and ensure prompt resolution of unclaimed warranty issues.
- Verify Warranty Claim manager weekly for all completed claims, ensuring comprehensive review and resolution.
- Coordinate with locations to manage warranty part returns effectively, including monthly purging of parts.
- Report any warranty challenges to the Regional Warranty Manager and collaborate on solutions.
- Foster strong relationships with Service Managers to solicit feedback and improve the warranty process.
- Uphold Blue Compass standards of excellence, core values, and culture throughout all operations.
Education
Ph.D. - STUDY OF RELIGION
CAROLINA COLLEGE OF THEOLOGY
Spartanburg, SC06-2019
Skills
- Strong understanding of RV warranty processes and procedures
- Excellent organizational and time management skills
- Effective communication and interpersonal abilities
- Proficient in utilizing warranty management software and tools
- Detail-oriented with a commitment to accuracy and quality
- Ability to work independently and as part of a team
- Leadership and mentorship capabilities
- Accounting oversight
- Overseeing multiple locations and manage warranty process effectively
- Collect Payments for outstanding claims and appeal denied claims
References
References available upon request.
Timeline
WARRANTY RV MARKET MANAGER
Blue Compass RV of Spartanburg (formerly Sonny's)
03.2003 - Current
Ph.D. - STUDY OF RELIGION
CAROLINA COLLEGE OF THEOLOGY