Lori King
Golden Valley,MN
Summary
Accomplished partner at Water Heaters Only, adept in strategic planning and team leadership, significantly enhancing customer satisfaction through innovative solutions and efficient service. Expert in organizational skills and customer service, I've led teams to outperform competition and foster strong client relationships. My approach transforms challenges into achievements, prioritizing impactful results.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Principal
Water Heaters Only
01.2000 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Meeting Planner
Anaquest
03.1985 - 01.1990
- Improved event attendance by implementing strategic marketing and outreach initiatives for meeting promotions.
- Oversaw on-site logistics during meetings, ensuring smooth operations and swift resolution of any issues that arose.
- Leveraged industry trends and best practices in the planning process, resulting in innovative and memorable events.
- Streamlined registration processes for enhanced customer satisfaction and increased efficiency in attendee management.
Education
Bachelor of Arts - Business Economics
Lake Forest College
Lake Forest, IL06-1984
Skills
- Organizational and administrative skills
- Excellent administrative abilities
- Team leadership
- Time management
- Decision-making
- Customer service
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Strategic planning
Certification
WBE Certification
Timeline
Principal
Water Heaters Only
01.2000 - Current
Meeting Planner
Anaquest
03.1985 - 01.1990
Bachelor of Arts - Business Economics
Lake Forest College
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