Lori Kluender
West Roxbury,MA
Summary
Dynamic retail professional with a proven ability to lead teams, build strong relationships, and consistently achieve results. Committed to improving operational efficiency and enhancing overall retail performance.
Overview
24
24
years of professional experience
Work History
Field Sales Representative
Springs Window Fashions
04.2019 - Current
- Part of a nationwide regional account team that provides customer service, training, and leadership to stores and franchise owners throughout the northeast.
- Conducts seminars, business meetings, and drives company directives to achieve maximum sales growth in assigned market.
Merchandiser
Retail Assistance Corporation
10.2012 - Current
- Merchandising representative for numerous department store brands.
- Hands on merchandising as well as relationship building.
- Contributes support at store level.
- Reports as liaison between vendor and store Management team.
Store Director
Restoration Project
03.2017 - 04.2019
- Developed and designed upscale resale shop combining thrift store concept with project's mission of restoring furniture and lives.
Store Manager
Morgan Memorial Goodwill Industries
04.2009 - 03.2017
- Manager of 1.7 Million dollar thrift store.
- Responsible for doubling sales volume and creating lasting community connections.
- Managed sales staff and donations.
- Responsible for beating sales projections, maintaining budget, community presence.
Group Sales Manager- Ladies Sportswear Department
Filene's Basement
02.2006 - 04.2009
- Manager of 3 million dollar sportswear department.
- Oversees all merchandising, staffing, and goals for department as well as performing all management duties.
- Focus on teamwork, motivation, and training.
Housewares Manager
Urban Outfitters
01.2001 - 01.2004
- Housewares Manager for 3rd highest housewares volume in the company.
- Responsible for supervision and management as well as all store duties from personnel to receiving.
- Emphasis placed on meeting goals in shrink, employee retention, and sales.
- Daily focus on flow of goods and development of original merchandising concepts for department.
Education
Masters of Science - Fashion Merchandising
Framingham State University
Framingham, MABachelors - Apparel Merchandising and Design
Central Michigan University
Mount Pleasant, MISkills
- Customer engagement
- Relationship building
- Product knowledge
- Account management
- CRM software
Timeline
Field Sales Representative
Springs Window Fashions
04.2019 - Current
Store Director
Restoration Project
03.2017 - 04.2019
Merchandiser
Retail Assistance Corporation
10.2012 - Current
Store Manager
Morgan Memorial Goodwill Industries
04.2009 - 03.2017
Group Sales Manager- Ladies Sportswear Department
Filene's Basement
02.2006 - 04.2009
Housewares Manager
Urban Outfitters
01.2001 - 01.2004
Masters of Science - Fashion Merchandising
Framingham State University
Bachelors - Apparel Merchandising and Design
Central Michigan University
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