Lori Lambert
Hobe Sound,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server-Waitress
Benvenuto Restaurant
01.1999 - 01.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server -Waitress
Stonebridge Country Club
11.1995 - 05.1997
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
Master of Science - Industrial And Organizational Psychology
Liberty University
Lynchburg, VA05-2022
Bachelor of Science - Interdisciplinary Social Science
FAU
Boca Raton, FL05-2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Performance Improvement
- Suggestive Selling
- High-volume dining
- Menu Memorization
- Point of Sale (POS) system operations
Timeline
Server-Waitress
Benvenuto Restaurant
01.1999 - 01.2005
Server -Waitress
Stonebridge Country Club
11.1995 - 05.1997
Master of Science - Industrial And Organizational Psychology
Liberty University
Bachelor of Science - Interdisciplinary Social Science
FAU
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