Lori Lieb-Rosas

As the Mitigation Division Manager, I oversee a team of over 30 employees, focusing on achieving gross margins, managing budgets, and fostering employee development. With a decade of experience using Xactimate, I am also IICRC certified in Water restoration, Mold remediation, Applied structural drying, Commercial drying, Fire mitigation, Odor control, and Trauma scene cleanup. My extensive expertise allows me to drive operational efficiency and ensure the highest standards of service in our industry.

• Actively participated in industry conferences and workshops to stay current on emerging trends affecting the field of property loss mitigation.
• Evaluated new technologies and equipment to maximize efficiency in the mitigation process without compromising quality or safety standards.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained new staff members in company protocols and best practices, ensuring a high level of service quality.

• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.