Lori Long
Leeds,AL
Summary
Dynamic Store Manager with a proven track record at Gulf Shores Beach Resort, excelling in customer service management and strategic planning. Enhanced profitability through innovative merchandising and effective employee training, achieving consistent sales targets. Skilled in financial management and team leadership, fostering a positive environment that drives customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Gulf Shores Beach Resort
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Associate
Souvenir City
05.2024 - 07.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma - High School Diploma
Real Estate Agent
08.2006
Pharmaceutical Marketing And Management
07.1982
Skills
Customer service management
Store merchandising
Employee training
Strategic planning
Operations management
Team leadership
Decision-making
Performance management
Time management
Customer service
Financial management
Timeline
Sales Associate - Souvenir City
05.2024 - 07.2025
Store Manager - Gulf Shores Beach Resort
Real Estate Agent - ,
Foley High School - High School Diploma, High School Diploma
Al Real Estate License - , Real Estate Agent
Pensacola Jr College - , Pharmaceutical Marketing And Management