Lori Malcolm
Valrico,FL
Summary
Results-driven Inbound Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, sales strategy implementation, and conflict resolution. Excel at communication, active listening, and adaptability, ensuring exceptional service and support to clients while achieving sales targets.
Overview
18
18
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
Riverview, FL
06.2020 - Current
- Managed inbound calls to resolve customer inquiries and issues efficiently.
- Educated clients on product features and benefits to drive sales growth.
- Closed sales through rapport building and objection handling techniques.
- Engaged customers to assess needs and recommend appropriate services.
In-Store Shopper
Instacart
08.2019 - 06.2020
- Handled all delegated tasks, including shopping orders and delievering curbside.
- Stayed current with company updates by consistently reviewing news briefings.
- Communicate with customers about replacements to ensure all requested items are fulfilled.
- Assist co-workers in staging orders neatly for curbside delivery or pickup by company driver.
Project Manager
Dice Tower Convention
Orlando, FL
01.2011 - 07.2019
- Trained convention volunteers across various stations to enhance operational efficiency.
- Supervised 100 volunteers, providing constructive feedback to improve performance.
- Maintained and balanced merchandise cash drawers daily to ensure accurate transactions.
- Focused on product value to minimize waste and elevate customer satisfaction.
- Oversaw project budgets, tracking expenses and timelines while ensuring clear communication with members.
- Inspired team members by cultivating a positive environment that boosted confidence.
- Updated and distributed schedules to convention volunteers for optimal resource allocation.
- Processed reimbursements for volunteers in a timely manner.
In-home Decorating Coordinator
JCPenney
Tampa, FL
02.2011 - 04.2012
- Screened and submitted prospective clients to various designers for project alignment.
- Oversaw window treatment projects from conceptualization through to successful completion.
- Maintained regular email communication with a growing database of past and current customers.
- Resolved issues promptly to enhance customer satisfaction and protect company reputation.
- Reviewed and submitted weekly and monthly expense reports to finance department.
- Optimized in-store displays to attract new customers for in-home services.
Sales Associate
JCPenney
Brandon, FL
10.2010 - 02.2011
- Mentored team in advanced sales techniques to consistently surpass objectives.
- Arranged merchandise with eye-catching displays to boost sales and clear overstock.
- Maintained up-to-date knowledge of promotions, policies, and security practices.
- Educated customers on product offerings to facilitate informed purchasing decisions.
- Helped 30 customers daily by addressing inquiries and locating needed items.
- Observed customer behavior for security threats and reported concerns to supervisors.
- Built strong relationships with peers and management to achieve shared goals.
- Handled calls to provide detailed information on products, services, and store policies.
Cashier
Target
Woodland Hills, CA
09.2008 - 07.2009
- Processed cash, credit, debit, and voucher payments for efficient customer transactions.
- Trained new team members in cash register operation and customer service best practices.
- Assisted customers with account updates, service sign-ups, and special offers.
- Collaborated with front-end staff to enhance customer assistance and service delivery.
- Supported Leader-on-Duty with end-of-day counts and secured funds against loss or theft.
- Verified customer identification for alcohol purchases to ensure compliance with regulations.
- Maximized customer satisfaction by guiding purchases, locating items, and enrolling in credit programs.
- Served up to 200 patrons per shift, managing payments, rewards tracking, and service issues.
Education
High School Diploma -
Mills High School
Millbrae, CA06.1985
Liberal Arts And Sciences
Antelope Valley College
Lancaster, CASkills
- Extensive customer assistance
- Sales techniques
- Product knowledge
- Sales quotas
- Customer relationship building
- Problem resolution
Accomplishments
Raised three daughters. Currently helping to raise 2 of 6 grand children.
Timeline
Inbound Sales Representative
Charter Spectrum
06.2020 - Current
In-Store Shopper
Instacart
08.2019 - 06.2020
In-home Decorating Coordinator
JCPenney
02.2011 - 04.2012
Project Manager
Dice Tower Convention
01.2011 - 07.2019
Sales Associate
JCPenney
10.2010 - 02.2011
Cashier
Target
09.2008 - 07.2009
High School Diploma -
Mills High School
Liberal Arts And Sciences
Antelope Valley College