Lori McGee
Port Arthur
Summary
Customer service and security professional with a strong focus on safety compliance and effective communication. Managed over 1,000 credential checks, enhancing plant access security while prioritizing customer satisfaction and team training initiatives.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Traveling Technician II
HPC Industrial
Deer Park
01.2022 - Current
- Conducted inspections at customer job sites using advanced visual laser and automated ultrasonic equipment.
- Maintained and calibrated inspection equipment to guarantee reliability and accuracy during inspections.
- Performed quality control functions to ensure adherence to safety regulations and compliance standards.
- Supported all phases of inspection jobs, ensuring thorough preparation, execution, and follow-up for quality assurance.
- Facilitated team training sessions to improve skills and knowledge. to enhance team knowledge and skills.
- Managed special projects to drive continuous improvement initiatives.
- Prioritized safety and quality above all other project aspects.
Security Officer
Securitas Security
Beaumont
07.2017 - 12.2021
- Oversaw security activities in and around plants to ensure safety and compliance.
- Verified 1,000+ credentials to maintain plant access compliance.
- Managed sign-in and sign-out processes for visitors and contractors.
- Facilitated entry for truck drivers to streamline loading operations.
- Answered over 50 phone calls daily, transferring inquiries to relevant technical teams.
- Utilized Microsoft Word and Excel for accurate data entry and documentation.
- Supervised daily office maintenance while enhancing customer service satisfaction.
Material Handler
FEDEX
Fort Worth
05.2020 - 10.2020
- Operated material handling equipment to transport packages efficiently.
- Loaded and unloaded shipments to maintain workflow in the distribution center.
- Inspected packages for damage and upheld proper handling procedures.
- Received and distributed incoming materials to designated areas.
- Packed merchandise into boxes and containers to ensure safe shipment.
- Loaded and stacked trucks with boxes for timely shipping.
Customer Service Representative
Alorica
Beaumont
05.2016 - 06.2017
- Resolved customer inquiries and issues, enhancing overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered effective solutions to customer complaints, contributing to satisfaction and loyalty.
- Provided detailed product information and guided customers through services.
- Handled inbound calls from customers seeking assistance. for an electric company.
- Documented customer interactions accurately in the CRM system.
Sales Counselor
Conns Home Plus
Port Arthur
06.2015 - 06.2017
- Facilitated sales transactions by guiding customers in product selection and purchase decisions.
- Advised customers on home appliances and furniture selections to fulfill their specific needs.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Facilitated financing options for customers to secure purchases easily.
- Processed credit applications to qualify customers for furniture purchases through various financing options.
Target Protection Specialist, Unloader-Stocker, bike builder
Target
Port Arthur
04.2011 - 05.2015
- Monitored security cameras to deter theft and protect store assets.
- Loaded and unloaded trucks efficiently to maintain inventory flow.
- Working earlier morning to get trucks unloaded.
- Stocking shelves.
- Assembled bicycles in a retail setting.
Technical Support
Sitel
Port Arthur
04.2009 - 02.2011
- Provided technical support at call center for T-Mobile PDAs.
- Troubleshot cell phone issues for customers using devices like BlackBerrys, G1s, and other PDAs.
- Provided technical support to trainers during classroom sessions.
- Provided technical support during development process when needed.
- Provided technical support during installation process when needed.
Sales Associate
Wal-Mart
Port Arthur
01.2008 - 01.2009
- Stocked shelves to maintain product availability for optimal customer satisfaction.
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store presentation.
- Processed transactions efficiently at the checkout register.
Administrative Assistant
Kelly Services
Fort Worth
12.2005 - 01.2008
- Greeted and accommodated needs of Hurricane Katrina and Rita guests, ensuring a welcoming environment during a critical time.
- Reviewed paperwork to verify completeness and accuracy before processing, reducing errors and ensuring smooth operations.
- Answered phones and took messages, facilitating effective communication and responsiveness to inquiries.
- Word and excel customer service skills.
- Faxing and copying.
- Worked with a temp agency to secure short-term employment opportunities.
Customer Service Representative
Spherion
Nederland
03.2005 - 11.2005
- Answered questions, assisted customers with activating phone service, and resolved various issues related to Sprint services.
- Responded to inquiries about Sprint services, providing accurate information and assistance.
- Handled customer inquiries in a call center environment.
Education
bachelors degree - Communication
University of Phoenix
Tempe, AZ07-2028
Skills
- Field Inspections
- Quality Control
- Safety Inspections
- Inspection Certification
- Regulatory Compliance
- Project Management
- Data Analysis
- Technical Communication
- Documentation Practices
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Technical Support
- Collaborative Training
Awards
- Security guard license
- TWIC
Languages
English
Certification
- forklift certification
Timeline
Traveling Technician II
HPC Industrial
01.2022 - Current
Material Handler
FEDEX
05.2020 - 10.2020
Security Officer
Securitas Security
07.2017 - 12.2021
Customer Service Representative
Alorica
05.2016 - 06.2017
Sales Counselor
Conns Home Plus
06.2015 - 06.2017
Target Protection Specialist, Unloader-Stocker, bike builder
Target
04.2011 - 05.2015
Technical Support
Sitel
04.2009 - 02.2011
Sales Associate
Wal-Mart
01.2008 - 01.2009
Administrative Assistant
Kelly Services
12.2005 - 01.2008
Customer Service Representative
Spherion
03.2005 - 11.2005
bachelors degree - Communication
University of Phoenix