Lori Mercadante
Washakie Medical Center
Worland,WY
1
Language
14
years of professional experience
Adaptable and self-motivated professional with a versatile background in scheduling and front desk management. Recognized for strong problem-solving skills and the ability to foster teamwork, aiming to support operational excellence and enhance customer experiences.
Work History
Senior Lead-Schedistration
5 Years 2 Months- Verified and scheduled orders, worked with several departments including Radiology, Surgery, Cardiopulmonary and Lab.
- Held financial conversations with patients and collected payments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Front Desk Agent
8 Years 11 Months- Handled reservations using property management systems, optimizing room assignments for maximum occupancy.
- Managed guest check-in and check-out processes, ensuring smooth operations and excellent service.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
- Trained new front desk staff on procedures, enhancing team performance and customer interactions.
Education
Associate of Science - Medical Informatics
Bachelor of Science - Education
Skills
Positive demeanor
Problem-solving
Organizational skills
Attention to detail
Scheduling coordination
Teamwork and collaboration
Flexible and adaptable
Dependability
Friendly
positive attitude
Accomplishments
I have been featured in the Banner MVP Spotlight for going above and beyond for a homebound patient to receive services in our hospital. I have earned my CPAS certification, which is a revenue cycle certification for PAS members. I was named PAS Sr. Lead, assisting our leader in staff issues and day to day operations. I was a member of the Sigma Phi Society honor society while completing my online associates degree.
Languages
English
Native or Bilingual
Timeline
Senior Lead-Schedistration
Washakie Medical Center
06.2021 - CurrentRead More
Front Desk Agent
Comfort Inn Hotel
06.2012 - 05.2021Read More
Minnesota State Community And Technical College
Associate of Science from Medical Informatics
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Black Hills State University
Bachelor of Science from Education
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