LORI MILLS
Bent Mountain,VA
Summary
Transportation Finance and Operations Manager skilled in billing and freight management, with expertise in driver payroll administration and financial reconciliation. Successfully implemented process improvements to enhance operational efficiency and manage complex billing issues, driving revenue growth in asset-based transportation.
Overview
28
28
years of professional experience
Work History
Operations, Billing & Settlement Manager
Howell's Motor Freight, Inc.
Cloverdale, USA
06.2003 - Current
- Acted as a key TMW Suite expert, managing tariff entry, high-volume freight billing, and invoicing processes.
- Directed full-cycle driver payroll and settlement operations for up to 300 weekly invoices, maintaining 100% accuracy in pay documentation, tax compliance, and per diem program management.
- Owned daily revenue reporting account reconciliation, and financial balancing procedures, eliminating discrepancies and maintaining strong financial controls.
- Managed lumper reimbursement and driver detention programs, resolving billing disputes and enhancing accessorial revenue.
- Optimized daily transportation and freight operations within TMW Suite, improving workflow efficiency, freight tracking accuracy, and fleet capacity utilization.
- Led driver relations and administrative workflows, establishing performance standards that increased productivity and accountability.
- Drove process improvements and provided support for complex operational issues and customer service escalations, ensuring efficient resolutions.
Assistant Manager/Financial Services Advisor
NBC Bank
Roanoke, USA
01.2000 - 06.2003
- Achieved and surpassed sales and customer satisfaction targets through needs-based advising and effective issue resolution.
- Delivered exceptional customer service, fostering long-term client relationships by recommending personalized financial products and services.
- Facilitated smooth branch operations, actively supporting team performance objectives.
Freight Clerk
Overnite Transportation
Roanoke, USA
04.1998 - 01.2000
- Processed and verified high volumes of freight documentation for LTL operations, ensuring compliance with regulations and accuracy.
- Reviewed and validated driver logs to uphold adherence to company policies and DOT requirements, maintaining operational integrity.
- Coordinated operational records to facilitate smooth and timely freight movement, enhancing logistical efficiency.
Education
High School -
Patrick Henry High School
VASkills
- Microsoft Excel, Microsoft Office, Microsoft Word proficiency
- TMW suite expertise
- Transportation finance
- Billing and freight management
- Revenue reporting
- Driver payroll administration
- Financial reconciliation
- Process optimization and improvement
- Operations management
- Logistics coordination and operations
- Fleet systems management
- Compliance verification
- Administrative oversight
- Team leadership and workforce management
- Problem solving and conflict resolution
- Customer relationship management
- Microsoft Excel, Microsoft Office, Microsoft Word proficiency
Core Skills Competencies
- Transportation Finance & Settlements
- High-Volume Billing & Revenue Cycle Management
- Driver Payroll & Per Diem Administration
- TMW Suite | Microsoft Excel, Microsoft Office, Microsoft Word | Fleet Systems
- Account Reconciliation & Financial Reporting
- Process Optimization & Problem-Solving
- Team Leadership & Driver Relations
Timeline
Operations, Billing & Settlement Manager
Howell's Motor Freight, Inc.
06.2003 - Current
Assistant Manager/Financial Services Advisor
NBC Bank
01.2000 - 06.2003
Freight Clerk
Overnite Transportation
04.1998 - 01.2000
High School -
Patrick Henry High School