Lori Mingione
West Chester,PA
Summary
Dynamic Operations Manager with a proven track record at MIVATEK GLOBAL, excelling in procurement strategies and team leadership. Spearheaded Salesforce implementation, enhancing customer support and driving sales opportunities. Adept at training and development, fostering a culture of continuous improvement to elevate employee performance and operational efficiency. Accomplished Operations Manager with strong expertise in performance analysis and training development. Known for enhancing operational efficiency through strategic process improvements and team collaboration. Ready to leverage skills to drive impactful results in a forward-thinking organization.
Overview
22
22
years of professional experience
Work History
Operations Manager
MIVATEK GLOBAL
02.2018 - Current
- Day to day operations including Office Management, IT, Accounting, Sales Support, assisting the Technical Support Team, and shipments of parts globally.
- Salesforce - Procured / implemented Salesforce to improve customer support, customer and lead management, track service support tickets. Use Salesforce to monitor upcoming preventative maintenance of machines for increased sales opportunities.
- Performance and Training - Administered Salesforce, Concur, MS Office / SharePoint – onboarding, initial and ongoing training of employees into new software programs. Built dashboards and reports to analyze company health and employee performance (KPI’s). Implemented training for improved employee performance and identified repeatable customer support requests for corrective action.
- IT Support – Implemented network and computer security by configuring, monitoring, maintaining antivirus software and patches to mitigate system and email threats. Assisted team members with technical and nontechnical computer and network issues to ensure 99% uptime. Developed a company equipment policy and maintained all equipment. Software Administrator.
- Marketing – Increased brand recognition through logo design, presentations, website maintenance, product brochures and posters, marketing ads for publication, purchased promotional items, coordinated logistics and marketing for international tradeshows.
- Accounting – Performed invoicing, accounts payable (A/P), expense monitoring, expense reconciliations.
- Field Technical Support - Assisted the Director of Operations by implementing and monitoring a preventative maintenance schedule, purchasing, maintaining inventory. Provided support to the field technicians by assisting with customer scheduling, shipping materials to customer sites and holding technical team meetings in the absence of the VP of Operations.
- Procurement – Source parts and materials for best price/quality.
- Project Management – Act as the Project Manager on several projects including software implementation, trade shows, and preventative maintenance contracts. Oversight included ensuring staff, resources, budgeting, and deliverables. Ensure all aspects of the projects were in compliance with federal, state, location regulations and project requirements. Keep open communication with all parties to ensure timelines met or exceeded expectations.
DIRECTOR OF OPERATIONS
HOUSEMAN & ASSOCIATES
09.2003 - Current
- Streamlined day-to-day operations by enhancing operational efficiency and supervising contractors.
- Oversaw team of instructors, administrative support, and accountants to identify improvement areas.
- Developed instructor evaluation reporting system using Microsoft Access to track course feedback.
- Communicated findings with instructors regarding strengths and areas needing remedial action.
- Implemented software solutions including Google Apps and QuickBooks to boost productivity.
- Identified cost-saving opportunities within operations while assessing risks and benefits for owners.
- Supported course development by editing new materials in collaboration with the editing team.
- Managed RFQs for training contracts, coordinated project meetings, and monitored deliverables.
MARKETING MANAGER / IT ASSISTANT
DIAGNOSTIC IMAGING
04.2015 - 01.2018
- Management of the Sales Team, Project Management, IT support, Marketing.
- Marketing Manager - Streamlined, implemented, executed strategic marketing plans for my team of sales representatives to recruit new patients to meet and exceed monthly sales goals.
- Marketing/Publishing – Designed innovative marketing materials and publications for various imaging studies and medical issues found through diagnostic imaging. Promoted patient awareness of techniques, procedures, cancer screenings, and routine diagnostic imagining studies.
- Business Development – Developed and implemented several interactive events to showcase new radiology technology for doctors and patients. Organized events to showcase breast cancer awareness through fundraising and participating in the American Breast Cancer Association walks.
- IT Support – Supported and trained of the medical team on imaging software, installed updates, and performed onsite troubleshooting to ensure the software was running smoothly to avoid delays in patient results.
- Assistant Project Manager – Assist Project Manager with projects as assigned including coordination of meeting scheduling, resource allocation, and routing of deliverables.
- Company sold in 2018
Education
Business Operations and IT
Commensurate With 25+ Years of Experience
Skills
- Operations management
- Procurement strategies
- Graphic design
- Human resources
- Accounts receivable and payable
- Business development
- Budget management
- Team collaboration
- Executive communication
- Verbal and written communication
- Public speaking
- Team leadership
- Database administration
- Training and development
- Internal networking
- Report generation
- Salesforce administration
- Performance analysis
- Marketing strategy development
- Customer relationship management
- Employee training
- Operations oversight
- Process improvements
- Process improvement
- Operational efficiency
- Business management
- Staff development
- KPI tracking
- Organizational skills
- Customer service
- Staff management
- Business growth initiatives
- Decision-making
Websites
Timeline
Operations Manager
MIVATEK GLOBAL
02.2018 - Current
MARKETING MANAGER / IT ASSISTANT
DIAGNOSTIC IMAGING
04.2015 - 01.2018
DIRECTOR OF OPERATIONS
HOUSEMAN & ASSOCIATES
09.2003 - Current
Business Operations and IT
Commensurate With 25+ Years of Experience