Lori Moore
Hurst
Summary
To obtain a responsible and challenging position within the company that will allow me to learn new skills and technologies while utilizing my prior experiences to improve my knowledge base. To build a strong business relationship with the company and clients; and exceed expectations to excel within the company.
Overview
20
20
years of professional experience
Work History
Claim Service Analyst (SIU)
Allstate Insurance
02.2019 - Current
- Managed high-level complex claims
- Listen attentively to callers needs to ensure a positive customer experience.
- Completed required investigations on referred files in a timely manner.
- Analyze first reports of loss and underlying file material to determine if a claim is suspect.
- Use of various research methods and tools such as Accurint, ISO and Carfax to verify loss facts and details.
- Used analytical skills based on statements and review of reports to determine claim outcome/resolution.
Liability Adjuster
Standard Insurance
11.2020 - 10.2021
- Established First Notice of Loss Claims.
- Reviewed, obtained and evaluated damage claims for insureds and provided relevant policy information.
- Evaluated liability between insureds and third parties by obtaining statements, review of police reports and contacting witnesses.
- Reviewed customer policy information and worked to resolve potential coverage issues/concerns.
- Reviewed policy documents and endorsements, determining appropriate coverage levels for each claim scenario presented.
Team Lead
Allstate Insurance
03.2017 - 02.2019
- Provide support and training to employees regarding standard processes, operational goals, attendance and timekeeping guidelines.
- Perform side-by-side coaching, deliver performance evaluations, goal setting, reviewed inbound/outbound calls and performed monthly file reviews for quality and compliance assurance.
- Collaborated with internal and external partners to enhance processes and efficiencies.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Claims Service Adjuster
Allstate Insurance
08.2013 - 03.2017
- Reviewed and audited incoming subrogation demands from other insurance carriers.
- Negotiated with third party carriers to reach an agreed settlement on incoming subrogation demands.
- Proficient in reading auto damage estimates, total loss evaluations, use of alternate part searches, and photo evaluation to ensure proper estimating guidelines used.
- Estimating and CCC One knowledge in auto adjusting.
- Auto estimating based on photo evaluation.
Senior Subrogation Specialist
Allstate Insurance
10.2005 - 08.2013
Education
Associates of Arts Degree -
Tarrant County College
Hurst, Texas05.2015
Bachelor’s Degree - Criminal Justice
Texas Woman’s University
Denton, Texas12.2018
Skills
- Communication
- Problem Solving
- Team Player
- Active Listening
- Probing Questions
- Process Improvement
- Knowledge Sharing
- Encouraging Development
- Fast Learner
- Teamwork and collaboration
- Multitasking Abilities
Activities
Licensed Auto Adjuster in multiple states.
Timeline
Liability Adjuster
Standard Insurance
11.2020 - 10.2021
Claim Service Analyst (SIU)
Allstate Insurance
02.2019 - Current
Team Lead
Allstate Insurance
03.2017 - 02.2019
Claims Service Adjuster
Allstate Insurance
08.2013 - 03.2017
Senior Subrogation Specialist
Allstate Insurance
10.2005 - 08.2013
Bachelor’s Degree - Criminal Justice
Texas Woman’s University
Associates of Arts Degree -
Tarrant County College
Similar Profiles
Rogerick BryantRogerick Bryant
Claims Adjuster at Allstate InsuranceClaims Adjuster at Allstate Insurance
Malena HallbergMalena Hallberg
Agency Owner at Allstate InsuranceAgency Owner at Allstate Insurance
Angelique D. BettsAngelique D. Betts
Licensed Sales Agent at Allstate InsuranceLicensed Sales Agent at Allstate Insurance
Noah PulliamNoah Pulliam
CHEMICAL TECHNICIAN at Schirm USA, Inc.CHEMICAL TECHNICIAN at Schirm USA, Inc.
Jayden AyalaJayden Ayala
Front End Associate at WalgreensFront End Associate at Walgreens