Lori Moreno
Sales/ CSR/ Shift Lead
Avinger,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Shift Leader
Boomtown ROI / Inside Real Estate
05.2020 - 01.2024
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Made an average of 30 - 40 calls per hour while working in the portal to help my team catch up if we were behind.
Sales Associate for Apple
Conduent
11.2017 - 05.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maintained sales in the top 5-10 percent.
Licensed Benefit Advisor
Towers Watson One Exchange
04.2014 - 11.2017
- Enhanced client satisfaction by providing personalized benefit plans and recommendations.
- Streamlined application processes for clients, resulting in faster enrollment and service delivery.
- Increased customer retention through timely follow-ups and continuous support for their benefit needs.
- Conducted thorough needs assessments, enabling tailored solutions for each client''s unique requirements.
Education
Medical Coding Career Diploma - Medical Coding
Penn Foster Career School
Scranton, PA03.2014
Skills
- Team Supervision
- Conflict Resolution
- Strong Verbal and Written Communication
- Sales Expertise
- Goal Setting and Tracking
- Positive Attitude
- Decision-Making Capabilities
- Employee Attendance Monitoring
- Production Scheduling
- Production Reporting
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Shift Leader
Boomtown ROI / Inside Real Estate
05.2020 - 01.2024
Sales Associate for Apple
Conduent
11.2017 - 05.2020
Licensed Benefit Advisor
Towers Watson One Exchange
04.2014 - 11.2017
Medical Coding Career Diploma - Medical Coding
Penn Foster Career School
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