Lori Morgan
Delevan,NY
Summary
Motivated professional familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures. Brings 25 years of experience carrying out accounts receivable/payable functions in high volume environment.
Overview
28
28
years of professional experience
Work History
Senior Payment Processor
Navient (Pioneer Credit Recovery Inc.)
Arcade, NY
02.2008 - Current
- Manage payment processing tasks while consistently meeting deadlines.
- Ensure customer satisfaction through timely and accurate payment processing.
- Work closely with the accounting team to guarantee accurate recording of payments. Write and maintain Standard Operating Procedures for Payment Processing in accordance with CFPB.
- Audit financial records periodically to identify potential areas for improvement in payment processing procedures.
- Conduct internal department audits, as well as assist in client audits.
- Provide audit findings to the payment processing director after reviewing results and paperwork.
- Provide exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Maintain account accuracy by reviewing and reconciling checks monthly.
- Reconcile accounts, manage audits, and update financial records with accuracy.
- Reconcile account information and reported figures in the monthly cash journal by comparing them to the payment processing daily mail log.
- Track financial progress by creating monthly, quarterly, and yearly balance sheets.
- Complete complex problem-solving for upper management in order to complete projects on time and within budget.
Payment Processor Supervisor
Pioneer Credit Recovery Inc.
Arcade, NY
06.2007 - 02.2008
- Manage employees ensuring they complete their daily duties.
Senior Payment Processor
Pioneer Credit Recovery Inc.
Arcade, NY
04.2006 - 06.2007
Payment Processor
Pioneer Credit Recovery Inc.
05.2001 - 04.2006
- Data entry.
- Sort incoming mail efficiently
- Process payments from debtors and clients.
- Creating monthly reports for clients
- Accounts Receivable and Accounts Payable
Back Office Support
Pioneer Credit Recovery Inc.
Arcade, NY
03.2000 - 03.2001
- Data entry
- Picked up mail from post office
- Receptionist of multiple phone lines
Collector
Pioneer Credit Recover Inc.
Arcade, NY
07.1999 - 03.2000
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Cashier
Save-A-Lot
Chaffee, NY
07.1996 - 07.1999
- Operated cash register
- Counted register drawers and balanced them as well as reconciled for the day.
- Stocked shelves
Education
High School Diploma -
Pioneer Central High School
Yorkshire, NY06.1997
Skills
- Electronic Payments
- Payment reconciliation
- Transaction Processing
- Generating AR
Timeline
Senior Payment Processor
Navient (Pioneer Credit Recovery Inc.)
02.2008 - Current
Payment Processor Supervisor
Pioneer Credit Recovery Inc.
06.2007 - 02.2008
Senior Payment Processor
Pioneer Credit Recovery Inc.
04.2006 - 06.2007
Payment Processor
Pioneer Credit Recovery Inc.
05.2001 - 04.2006
Back Office Support
Pioneer Credit Recovery Inc.
03.2000 - 03.2001
Collector
Pioneer Credit Recover Inc.
07.1999 - 03.2000
Cashier
Save-A-Lot
07.1996 - 07.1999
High School Diploma -
Pioneer Central High School
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