Lori Morrow
Saint Michael,MN
Summary
Dynamic server and bartender with a strong work ethic at Chanhassen American Legion, recognized for exceptional customer service and effective multitasking. Enhanced guest satisfaction through personalized service and effective communication, while maintaining cleanliness standards. Proven ability to train new staff and foster team collaboration, ensuring a memorable dining experience.
Overview
19
19
years of professional experience
Work History
Server/bartender
Chanhassen American Legion
Chanhassen, MN
04.2006 - Current
- Exhibited exceptional multitasking skills by overseeing multiple tables concurrently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
GED - General Studies
Blaine High School
Blaine, MN06.1990
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Quality control
- Point of sale operation
- Order management
- Tableside etiquette
- Task prioritization
- Bill computation
- Server training
- Positive and professional
- Check payment processing
- Positive guest interactions
- POS operation
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking Abilities
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server/bartender
Chanhassen American Legion
04.2006 - Current
GED - General Studies
Blaine High School