Lori Noll
Noblesville,IN
Summary
Dynamic manager with proven expertise in customer service, team leadership, and inventory management. Achieved significant improvements in customer satisfaction and operational efficiency through effective training and budget control.
Overview
19
19
years of professional experience
Work History
Manager
Jewelry Gallery
Westfield, IN
02.2012 - 03.2026
- Led team in optimizing inventory management processes to enhance operational efficiency.
- Developed and implemented training programs for new staff on sales techniques and customer service.
- Streamlined visual merchandising strategies, resulting in improved store presentation and customer engagement.
- Oversaw the execution of marketing campaigns to promote seasonal collections effectively.
- Fostered relationships with vendors to negotiate favorable terms and optimize supply chain operations.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Manager
Kay Jewelers
Indianapolis, IN
03.2007 - 02.2012
- Coordinated cross-functional teams to ensure alignment on business objectives and project timelines
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Macomb High School
MacombSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Sales management
- Performance evaluations
- Business administration
- Budget control
Timeline
Manager
Jewelry Gallery
02.2012 - 03.2026
Manager
Kay Jewelers
03.2007 - 02.2012
High School Diploma -
Macomb High School