Lori Oliveira

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• Managed incoming phone calls from parents and staff professionally while addressing their concerns promptly.
• Organized and planned all state and national testing for every student.
• Developed guidelines for ethical conduct during exams, promoting an environment of integrity within the testing center community.
• Trained new staff members on best practices for test administration, fostering a consistent approach across the campus.
• Increased efficiency in test scheduling by optimizing room assignments and proctor schedules.
• Provided information, referral and support to students with disabilities.
• Enhanced test security by implementing strict procedures and monitoring practices during campus-wide assessments.
• Coordinated successful accommodations for students with special needs, ensuring equal opportunity and access to exams.
• Set up testing areas according to established guidelines.
• Promoted a positive testing environment, addressing student concerns and offering guidance on effective test-taking strategies.
• Developed student rosters for special testing conditions.
• Assisted administrators in interpreting data from various assessments by generating detailed reports highlighting key findings.
• Maintained security and integrity of sensitive test materials.
• Established positive relationships with students, providing support and guidance throughout the testing process.
• Monitored trends in educational assessment techniques, incorporating innovative ideas into current campus practices when appropriate.
• Met state and local testing timelines.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly,
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.