Lori Petticrew
Sulphur,LA
Summary
Adept Auto Desk Reviewer with a proven track record at Innovation Group North America, I excel in analyzing cost discrepancies and enhancing project efficiency. Skilled in database maintenance and effective communication, I successfully negotiate cost-effective solutions, improving client satisfaction. My approach combines professionalism with strong decision-making abilities, driving results and fostering teamwork.
Overview
29
29
years of professional experience
Work History
Auto Desk Reviewer
Innovation Group North America
Schaumburg, IL
08.2022 - Current
- Manages one of the largest super shops with redeployment repairs for client
- Analyzed auto estimates to compare estimated costs to actual costs, determining reasons for discrepancies.
- Identifies potential discrepancies associated with proposed projects, and recommends strategies for mitigating those risks.
- Manage maintenance repairs within client standards.
- Negotiates proper repair procedures, cost-effective pricing, and vehicle downtime.
- Provided training and guidance to junior reviewers regarding best practices when conducting reviews.
- Revised written output to satisfy needs of clients, directors or publishers.
- Worked closely with management team to provide updates on progress of reviews being conducted.
Auto Body Estimator
All Star GMC
Sulphur, LA
06.2021 - 08.2022
- Verified accuracy of final invoice documents prior to submitting them for payment processing.
- Reviewed factual information to determine costs to repair applicable damages.
- Liaised with suppliers to obtain pricing information on parts needed for specific jobs prior to providing an estimate.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Inspected automotive repairs to match paint and maintain body appearance.
- Evaluated different repair methodologies to create collision estimates for damages.
Automotive Estimator
Bolton Ford
Lake Charles, LA
10.1995 - 07.2020
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Generated invoices detailing total costs associated with each job completed by shop personnel.
- Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
- Prepared estimates to use in vendor or subcontractor selection.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Reviewed material and labor costs to help make build-or-buy decisions.
- Processed payments from customers or their insurance companies upon completion of a job.
- Developed and updated cost estimates by documenting relevant information into jobs in internal database.
- Analyzed customer insurance coverage to determine if additional services were required.
Education
Some College (No Degree) - Health Education
Louisiana State University
Baton Rouge, LASkills
- Proficient CCC Estimating
- Networking skills
- FastTrack proficient
- Cost control estimates
- Professionalism
- Consult with clients
- Effective communication
- Teamwork
- Problem-solving
- Data entry
- Multitasking capacity
- Task prioritization
- Multitasking Abilities
- Conflict resolution
- Decision-making
- Microsoft office
References
References available upon request.
Timeline
Auto Desk Reviewer
Innovation Group North America
08.2022 - Current
Auto Body Estimator
All Star GMC
06.2021 - 08.2022
Automotive Estimator
Bolton Ford
10.1995 - 07.2020
Some College (No Degree) - Health Education
Louisiana State University