Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Pope

United States

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

10
10
years of professional experience

Work History

Intake Specialist

Family Service Of The Piedmont
08.2023 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Assessed clients' needs and determined eligibility for intake services.

Administrative Assistant

Family Service Of The Piedmont
03.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

New Patient Referral Coordinator

Carolina Pain Institute
06.2018 - 03.2022
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.

Certified Medical Assistant

Comprehensive Pain Specialist
03.2014 - 06.2018
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Associate of Applied Science - Certified Medical Assistant

NCCT
Thomasville, NC
02.2010

No Degree - Phlebotomist

Davidson County Community College
Lexington, NC
08.2000

GED -

Guilford Technical Community College
Jamestown, NC
02.1998

Skills

  • Eligibility Review
  • Intake Assessment
  • Claims Processing
  • Application Assessments
  • Crisis Intervention
  • Medication Management
  • Prior Medication Authorizations

Timeline

Intake Specialist

Family Service Of The Piedmont
08.2023 - Current

Administrative Assistant

Family Service Of The Piedmont
03.2022 - Current

New Patient Referral Coordinator

Carolina Pain Institute
06.2018 - 03.2022

Certified Medical Assistant

Comprehensive Pain Specialist
03.2014 - 06.2018

Associate of Applied Science - Certified Medical Assistant

NCCT

No Degree - Phlebotomist

Davidson County Community College

GED -

Guilford Technical Community College
Lori Pope