Lori Pope
Litchfield,IL
Summary
Organized and reliable administrative professional with strong focus on efficiency and precision. Skilled in managing office tasks, coordinating schedules, and maintaining records with accuracy. Known for strong teamwork and adaptability, ensuring seamless operations and achieving desired outcomes. Proficient in using office software and communication tools, always ready to support team goals and respond to changing needs.
Overview
5
5
years of professional experience
Work History
Administration Clerk
Litchfield Family Practice Center
Litchfield, IL
01.2022 - Current
- Managed incoming correspondence, directing inquiries to appropriate personnel.
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
Customer Service Representative
H & R Block Tax Services
Litchfield IL
01.2025 - 04.2025
- Developed FAQs to streamline responses, improving response time to common queries.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tutor, Special Needs Students
Varsity Tutors
Missouri City, MO
09.2022 - 03.2024
- Developed individualized education plans tailored to unique student needs.
- Implemented adaptive teaching strategies to enhance learning engagement and retention.
- Collaborated with parents and educators to track student progress and address challenges.
- Created a supportive learning environment fostering emotional and academic growth.
Teacher
CEFS Headstart
Litchfield IL
09.2020 - 05.2022
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated parent-teacher conferences to discuss student progress and strategies for improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance through various evaluation methods to ensure academic progress.
- Integrated technology into classroom activities to enhance learning experiences and engagement.
Education
Bachelor of Science - Child Development/ Early Childhood Education
Ashford University
San Diego, CA05-2014
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
- Telephone etiquette
- Customer communication
- File organization
- Word processing
- Appointment scheduling
Timeline
Customer Service Representative
H & R Block Tax Services
01.2025 - 04.2025
Tutor, Special Needs Students
Varsity Tutors
09.2022 - 03.2024
Administration Clerk
Litchfield Family Practice Center
01.2022 - Current
Teacher
CEFS Headstart
09.2020 - 05.2022
Bachelor of Science - Child Development/ Early Childhood Education
Ashford University