LORI POTOCHNEY
Montgomery,IL
Summary
Highly Knowledgeable and dental professional in growing DSO companies, seeking a position in a growing DSO company with extensive experience in operations, payer relations, revenue cycle, patient services and quality patient care. Consistently exceeds expectations in high-pressure in fast paced in profitability and delivers strong and sustainable gains in performance, productivity, and profitability. Comprehensive understanding of oral care procedures combined with excellent customer service skills. Communicates with patients, providers. Leadership and practice team members.
Overview
9
9
years of professional experience
Work History
Integrations Manager
Premier Dentist Partners LLC
11.2023 - Current
- Created detailed documentation outlining best practices for system integrations, providing a valuable resource for future projects.
- Led cross-functional teams to successfully execute integration projects on time and within budget.
- Conducted regular audits of integrated systems to monitor performance metrics, making adjustments as needed for optimal results.
- Spearheaded change management initiatives to minimize disruption during transitions between systems or software upgrades.
- Ensured compliance with industry standards and regulations throughout all phases of integration projects.
- Supported continuous improvement initiatives by conducting post-mortem analyses on completed integration projects to identify areas for growth and development.
- Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations.
- Enhanced system efficiency by streamlining processes and integrating various platforms.
- Trained team members on new tools and techniques for efficient integration management, elevating overall expertise within the organization.
- Improved data accuracy and consistency by establishing standardized data formats across integrated systems.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
Fee Schedule Supv/ Interim Credentialing Mgr.
Elite Dental Partners
08.2021 - 11.2023
- Received and evaluated applications to look for missing and inaccurate information
- Obtained NPI numbers for providers and facilities and updated existing profiles
- Gained relationships with our DSO Payors
- Collecting all Rosters from our DSO Payors
- Converting all fee schedules into CSV file for easy upload in our PMS system
- Updated all offices UCR by collecting data from NDAS and uploading in our PMS system
- Handle all In-house discount plans and updated in our PMS system
- Held weekly region meetings to go over any updates with PPO fee schedules or UCR concerns.
Regional Coach
Decision One Dental
01.2021 - 08.2021
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification
- Identified workers with specific skill sets to recommend for promotions or raises
- Trained and mentored new personnel hired to fulfill various roles
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed team communications and information for meetings
- Reviewed P&L and trends reports with office manager and Doctor
- Oversaw 12 locations.
Office Manager
Elite Dental Partners
05.2019 - 01.2021
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Oversaw day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with
- Developed and maintained courteous and effective working relationships
- Onboarded new employees by entering into different systems and setting up in time clock
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Developed team communications and information for meetings
- Making sure production and collections are at goal.
Office Manager
Sanders Family Dental
10.2015 - 04.2019
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Oversaw day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with
- Developed and maintained courteous and effective working relationships
- Onboarded new employees by entering into different systems and setting up in time clock
- Credentialing
- Developed team communications and information for meetings.
Education
Certification - Dental Anesthesia/ Nitrous
University of Illinois At Chicago
Chicago, IL06.2017
Certification - Coronal Polishing
University of Illinois At Chicago
Chicago, IL01.2015
Certification - Pit & Fissure Sealants
University of Illinois at Chicago
Chicago, IL01.2015
High School Diploma -
West Aurora High School
Aurora, IL01.2010
Skills
- Proper telephone etiquette
- Superior customer service
- HIPPA Compliant
- OSHA Compliant
- Credentialing
- Payroll
- AR/ Reports
- P&L/ Trends
- Patient Education
- Leadership
- Word/ Excel/ PowerPoint
- Teams, Zoom
- Dexis, Eaglesoft, Dentrix Core, Dentrix Ascend, Open Dental and Curve hero
- QSI, TSI, MSI
Additional Information
- Worked closely with consultants for bushiness development, Midwinter Meetings Chicago Dental Society - Chicago, IL
- Reference upon request
Timeline
Integrations Manager
Premier Dentist Partners LLC
11.2023 - Current
Fee Schedule Supv/ Interim Credentialing Mgr.
Elite Dental Partners
08.2021 - 11.2023
Regional Coach
Decision One Dental
01.2021 - 08.2021
Office Manager
Elite Dental Partners
05.2019 - 01.2021
Office Manager
Sanders Family Dental
10.2015 - 04.2019
Certification - Dental Anesthesia/ Nitrous
University of Illinois At Chicago
Certification - Coronal Polishing
University of Illinois At Chicago
Certification - Pit & Fissure Sealants
University of Illinois at Chicago
High School Diploma -
West Aurora High School
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