Lori Reeves
Mesa,Arizona
Summary
Proven Claims Specialist with a track record of enhancing customer satisfaction and efficiently resolving complex claims at Jewish Family Children's Service. Demonstrates exceptional organizational skills and empathy, alongside expertise in claims processing and verbal communication. Cultivates strong partnerships to streamline claim resolution, emphasizing achievements in negotiation and critical thinking.
Overview
19
19
years of professional experience
Work History
Claims Specialist
Jewish Family Children's Service
02.2012 - 02.2025
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Financial Counselor
St Lukes Behavioral Health
01.2006 - 11.2011
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Education
No Degree - Business
Fullerton College
Fullerton, CASkills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
Timeline
Claims Specialist
Jewish Family Children's Service
02.2012 - 02.2025
Financial Counselor
St Lukes Behavioral Health
01.2006 - 11.2011
No Degree - Business
Fullerton College
Similar Profiles
Shonda CarterShonda Carter
Milieu Counselor at Jewish Board of Family and Children's ServiceMilieu Counselor at Jewish Board of Family and Children's Service
Gustavo PerezGustavo Perez
Preschool Teacher at Alpert Jewish Family And Children's ServicePreschool Teacher at Alpert Jewish Family And Children's Service
Masline ToussaintMasline Toussaint
Case Planner at The Jewish Board of Family and Children's ServicesCase Planner at The Jewish Board of Family and Children's Services