Lori Rodriguez
San Antonio
Summary
Dedicated IT professional with a versatile background in server maintenance and user support. Known for strong problem-solving and adaptability, contributing to system performance improvements and effective user training programs.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Server Technician
United States Army
Killeen
10.2024 - Current
- Maintained and repaired communication equipment to ensure operational readiness and reliability.
- Diagnosed technical issues to ensure timely resolutions.
- Monitored system performance and identified potential areas of improvement.
- Developed backup strategies for critical data stored on servers ensuring high availability of services.
- Performed troubleshooting on server-related problems and installed software patches to resolve them.
- Configured virtualization platforms such as VMware ESX and ESXi and Hyper-V for efficient resource utilization.
- Managed user accounts within Active Directory ensuring proper access control policies were enforced.
- Deployed new servers in the data center following standard procedures for installation and configuration.
- Installed, configured, and maintained servers and key hardware components to support seamless system operations.
- Configured hardware devices and software settings to optimize network performance.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
Help Desk Technician
United States Army
Killeen
02.2024 - Current
- Managed help desk ticketing system to ensure timely tracking and resolution of service requests.
- Provided technical support to soldiers and staff on various hardware and software issues.
- Diagnosed and resolved computer system malfunctions efficiently in a military environment.
- Configured and installed computer systems, ensuring operational readiness for users.
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Configured security settings or access permissions for groups and individual users.
- Supported remote desktop connections for users requiring assistance offsite.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved network connectivity issues.
- Educated users on software applications and troubleshooting techniques to enhance technical proficiency.
- Collaborated with IT team to improve processes and streamline help desk operations.
- Maintained inventory of hardware components and software licenses to ensure compliance and availability.
Education
High School Diploma -
Edison High School
San Antonio, TXAssociate of Applied Science - Network Administration
San Antonio College
San Antonio, TX04-2026
Skills
- Server maintenance
- Network security
- Active Directory management
- Data backup strategies
- Network troubleshooting
- User support
- Hardware installation
Certification
CompTia Security +
Accomplishments
Early Promotion, Commander 10% BCT Option - Demonstrated superior performance, leadership, and Army warrior tasks compared to my peers.
Timeline
Server Technician
United States Army
10.2024 - Current
Help Desk Technician
United States Army
02.2024 - Current
High School Diploma -
Edison High School
Associate of Applied Science - Network Administration
San Antonio College