Lori R. Riggs
New Bern,NC
Work Preference
Summary
Detail-oriented office manager with over 12 years of experience in patient care across pediatrics, special needs, oncology, and general medicine. Skilled in managing workflows, preparing charts and databases, and handling patient referrals and insurance eligibility. Strong teamwork and communication abilities facilitate effective collaboration in fast-paced environments.
Overview
5
5
years of post-secondary education
29
29
years of professional experience
Work History
Optical Associate/Pediatric Special Needs Patients
New Bern Family Eyecare
New Bern, NC
01.2017 - Current
- Advised patients on suitable frame and lens styles to enhance visual clarity.
- Interpreting ocular prescriptions from eye exams written by an Optometrist.
- Checked lens measurements and materials to ensure accuracy and quality.
- Assist in the process of edging and cutting lenses.
- Managed inventory of medical supplies and equipment to maintain optimal stock levels.
- Oversees the logistics of frame management and optical websites.
- Continuously manages and updates website spreadsheet, containing provider IDs, account numbers and login security passwords.
- Provided information to other offices and kept them informed of updates and changes regarding account security and inventory.
Optician/Office Manager
Doctors Vision Center/My Eye Dr
New Bern, North Carolina
01.2007 - 01.2017
- Checked in and out patients daily, providing exceptional customer service and ensuring smooth appointment flow.
- Filed insurance claims for patients, scheduled follow-up appointments, and read prescriptions for pharmacies to facilitate patient care.
- Traveled monthly with the eye doctor to nursing homes, prepping patients for eye exams and adjusting eyewear.
Administrative Assistant for General Pediatrics
University of Chicago, Comer Children's Hospital
01.2005 - 01.2007
- Under moderate supervision of the Director of General Pediatrics, performs, coordinates, and oversees general office administrative support to two of the general units within the hospital.
- Assisted managers and medical staff with administrative tasks across units, enhancing workflow and communication.
- Provided information and support to patients and families, improving their experience and understanding of services.
- Adapted services to meet the specific needs of patients and customers.
- Performs administrative tasks, which include but are not limited to the following.
- Records and maintains staff meeting minutes for meetings as directed by management.
- Recorded and maintained staff meeting minutes for management meetings.
- Advanced to manage an additional unit within the hospital in October 2006.
- In October of 2006, I took on additional responsibilities in the Pediatric Intensive Care Units.
Administrative Coordinator for Cardiology and General Medicine
University of Chicago Hospitals
01.2004 - 01.2005
- Coordinated and oversaw technical and office administrative support for five hospital units, providing complex support to managerial and supervisory staff and directly managing specific administrative projects.
- Supervised technical and clerical personnel; developed and implemented improved office and departmental procedures; acted independently in completing management studies and overseeing programs and projects; and provided expert assistance to management staff.
- Oversaw the office administrative functions of the assigned organizational unit and facilitated their effective execution.
- Supervised technical and clerical personnel; developed and implemented office and departmental procedures; completed management studies and oversaw programs and projects while providing expert assistance to management.
Sales Inventory Analyst
CFM Harris Systems
01.2003 - 01.2004
- Monitored received data and source documents for accuracy and completeness.
- Compiled, sorted, and verified accuracy of data to be entered.
- Entered alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and entered the necessary codes.
- Entered alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and entered the necessary codes.
- Compiled and sorted data, verifying accuracy to ensure reliable information entry.
- Maintained detailed records of completed tasks to ensure accurate tracking of workflow.
- Analyzed error reports and corrected discrepancies in computer entries.
- Organized and filed source documents systematically after data entry to maintain an orderly workspace.
- Responded to inquiries regarding entered data.
Junior Logistics Manager
Systems Maintenance and Technology
01.1999 - 01.2003
- Received HILogistics Support Analysis Record (LSAR) data, electronically, that include MIL-STD-1388-2B data (019 reports, etc.).
- Received Failure Mode and Effects Analysis (FMEA) data electronically for comprehensive review. Failure Mode and (FMECAs) electronically.
- Converted electronic data for LSAR and FMECA packages into the appropriate application format and distributed it to activities for review and comment.
- Coordinated electronic distribution to activities through direct contact with the logistics managers.
- Managed incorporation of package information into Comment Archival and Distribution Software (CAADS) for H1 program. new package information into Comment Archival and Distribution Software (CAADS) for H1 program.
- Familiar with numerous types of documents containing secure and non-secure data, such as HAZMAT files, Technical Publications, Legal Documents.
- Received a written commendation for support from my employer, which was noted in the yearly employee evaluation (2001).
Data Analyst
Systems Maintenance and Technology
01.1998 - 01.1999
- Supported Fleet Support Team at Naval Aviation Depot by researching and compiling Aeronautical Support Equipment data into automated tracking system, enhancing data accessibility.
- Organized aeronautical reports and databases for Airframes and Avionics engineers on V-22 Osprey Aircraft, improving information flow and project coordination.
- Organized various other aeronautical reports and databases for Airframes and Avionics engineers working on the new V-22 Osprey Aircraft.
- Created reports, presentations, and tracking systems for military aircraft project engineers and logisticians, streamlining project management processes.
- Supported office manager by performing administrative tasks such as scheduling meetings and organizing files.
- Advanced to junior logistics manager and program analyst role in 1999, contributing to team operations.
Education
Bachelor of Science - Counseling Psychology
Colorado Christian University
Lakewood , CO 07.2025 - 07.2026
High school Degree -
New Bern High School
New Bern, NC 06.1989 - 01.1993
Skills
- Patient care support
- Insurance eligibility experience
- EMR expertise
- Proficient in all office administrative duties
- Along with 20 plus years work experience, attending college in the Dual Degree program Psychology with a master’s in clinical counseling
- Pediatric care
- Ocular prescription interpretation
- Frame styling advice
- Lens edging techniques
Accomplishments
- Written commendations of work skills, noted in yearly evaluation for SMT Corp.
- Written commendation from the Vice President at the University of Chicago Hospitals within 4 months of employment.
- Outstanding evaluations
- Promoted to Assistant to General Pediatrics/PICU CICN units within the hospital after a year of employment.
- Promoted to Manager at Doctors Vision Center within 3 years of employment
Timeline
Bachelor of Science - Counseling Psychology
Colorado Christian University
07.2025 - 07.2026
Optical Associate/Pediatric Special Needs Patients
New Bern Family Eyecare
01.2017 - Current
Optician/Office Manager
Doctors Vision Center/My Eye Dr
01.2007 - 01.2017
Administrative Assistant for General Pediatrics
University of Chicago, Comer Children's Hospital
01.2005 - 01.2007
Administrative Coordinator for Cardiology and General Medicine
University of Chicago Hospitals
01.2004 - 01.2005
Sales Inventory Analyst
CFM Harris Systems
01.2003 - 01.2004
Junior Logistics Manager
Systems Maintenance and Technology
01.1999 - 01.2003
Data Analyst
Systems Maintenance and Technology
01.1998 - 01.1999
High school Degree -
New Bern High School
06.1989 - 01.1993