Lori Saettler
Cape May Court House,NJ
Summary
I enjoy working with my team, mentoring and coaching them to grow. All while learning to grow personally and within the business.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Nauti Spirits Distillery
Cape May
07.2018 - Current
- My position at Nauti Spirits Distillery is to run the daily operations for a 60 acre distillery. I manage every employee within the operation. I am responsible in overseeing our Managers working on the floor in the Tasting Room, our Retail Store, as well as our Marketing and Events team. It is my responsibility to report directly to our accountant, as well as processing payroll.
- Directed daily operations, ensuring high-quality production and adherence to safety regulations.
- Streamlined onboarding processes, enhancing new hire orientation and integration.
Food and Retail Manager
Delaware River Bay Authority
03.2012 - 06.2018
- My position at the Authority was to successfully manage 80 employees, 6 bars, 3 food courts and 3 retail shops. I was responsible for Food and Retail on the 3 Vessels for the Cape May Lewes Ferry. I was also responsible for the scheduling of my 80 employees, time keeping, and training. I spent a lot of time hands on coaching my employees. I used Restaurant Manager and Kronos for my payroll.
- Oversaw daily operations, ensuring high-quality customer service and efficient workflow management.
- Developed team training programs to enhance staff performance and product knowledge.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
Registration/Billing, OB-PEDS Tech
Shore Medical Center
03.2001 - 07.2012
- I had the opportunity to train and work in a few departments, I also spent a few years in Patient billing and registration, as well as working in the OR as a scrub tech for deliveries.
- Collaborated with medical staff to ensure efficient patient care delivery and workflow optimization.
- Operated diagnostic equipment to assist in patient assessments and treatment plans.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Assistant General Manager
Coconut Cove
North Wildwood
04.2009 - 02.2012
- I oversaw 2 restaurants, 1 night club and 2 bars. I was responsible for 90 employees.
- Led operational strategies to enhance guest satisfaction and service efficiency.
- Developed training programs for staff to improve service quality and team performance.
- Implemented cost control measures, optimizing budget allocation and resource management.
- Coordinated with department heads to streamline workflows and improve communication across teams.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw employee scheduling procedures, ensuring optimal staffing levels were maintained at all times while minimizing labor costs.
Education
High School -
Wildwood Catholic High School
Leadership and Management
Atlantic Cape Community College
Skills
- Leadership and team building
- Problem resolution
- Training and coaching
- Operations management
- Team player
- Employee development
Certification
Alcohol Beverage Certification
Merchant Mariner Credential with the USCG
Timeline
General Manager
Nauti Spirits Distillery
07.2018 - Current
Food and Retail Manager
Delaware River Bay Authority
03.2012 - 06.2018
Assistant General Manager
Coconut Cove
04.2009 - 02.2012
Registration/Billing, OB-PEDS Tech
Shore Medical Center
03.2001 - 07.2012
High School -
Wildwood Catholic High School
Leadership and Management
Atlantic Cape Community College
Awards & Acknowledgements
2017 Customer Service Excellence Award for the Delaware River Bay Authority